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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
unsatisfied Microwave didn’t work I woke up to a barking dog
Business response:
Alicia, we regret the noise disturbance you had to endure and that the microwave in your room was not functioning properly. We have shared this with the appropriate team member and to fix any issue. We hope you will allow us another chance to serve you better. Sincerely, Hotel Management
Business response:
JoAnn, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hotel was filthy and the employees working the front desk are giving out your information to the locals to come case the place!
Business response:
Chris, thank you for choosing our hotel for your stay. We are disheartened to read your review and sincerely apologize for not living up to your expectations. What you described is not characteristic of the level of service our associates typically provide each guest. We will investigate the circumstances you described and take appropriate action to prevent it from happening again. We sincerely apologize, and we hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Mana... read more
Business response:
Kristle, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Would like my money back. Place was terrible. Suited for no one, needs to be burned down and something new rebuilt.
Business response:
Laka, we are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We have shared your feedback with our management team and will take the appropriate steps to ensure a better experience going forward. We truly hope you will give us another chance in the future to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Lucas, we deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Never will extend my stay ever again. Might as well be a raggedy run down hotel on seedy side of town. When entering my room i notice the old refrigerator with rust all over it. Window in the room was wide open. Drawers to the nightstands and chest were open. This hotel is in desperate need of an update for what you pay. Later on that night as getting out the shower i saw little roaches running out of a crack in the walk. I left that very same night. If i wanted this type of room i could of went stayed at a cheap run down mo... read more
Business response:
Mechel, thank you for being our guest. We are sorry for the disappointment you had with the overall condition of our rooms and regret that we did not merit the rate you paid. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Also, regarding the roaches, we have our pest control company scheduled to treat the room soon. We hope you will reconsider staying with us again in the future. Sincerely, Hotel Management
Pictures online must be photo shopped. Service was terrible. Waited at the front desk for 20mins for someone to check us In. Room had an order. Burnt furniture. Worn furniture. Bathroom faucet was so loose I thought it would fall off . (Not kidding!). Paid $120 with taxes. Feel like I should have paid $50
Business response:
Rachelle, thank you for sharing your comments with fellow travelers. We were disappointed to learn about the challenges you experienced during check-in. This is not typical of our service and we'll be taking steps to improve the guest experience for everyone. We are also sorry your room fell short of your expectations. Your concerns will be shared with the appropriate team as well with our leadership team so that they can take the necessary steps to ensure better experiences for our guests. We hope you will consider giving u... read more
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.