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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were dirty The hall had a horrible smell we did not stay went to another hotel bugs on the wall
Business response:
Thank you for your comments regarding your recent stay. We regret that you experienced housekeeping issues in your room so please accept our apologies for this. We are meeting with the housekeeping team to see where we fell short in servicing your room, as we have processes in place to double-check our rooms before we mark them off as clean and ready. Thank you for sharing this issue with us. We truly appreciate our guests giving us a chance to correct what we may be doing wrong. We hope you will stay with us again so that w... read more
Worst hotel ever! My family went and stayed at a friends house because the room was terrible. It was dirty, it stunk, the shelf was broke, the paint was hanging off the wall in the restroom, it needed a paint job and the chair was wore out to the point that the fabric was torn.
Business response:
Tara, thank you for the feedback. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Disappointed overall The room was not properly cleaned, no soap and no remote control to the tv. The front desk attendant Shiela Jackson was not very pleasant when I told her what was not in the room. She said I should’ve asked she came in @11 Sat(2/8/20) but I don’t feel like I should’ve cause everything should’ve been in the room when it was cleaned or whatever. I am very disappointed.
Business response:
Shirley, thank you for choosing our hotel, and for sharing your feedback regarding your recent stay. We were very sorry to read that one of our associates affected your stay negatively, as this is unacceptable. We have spoken with that associate directly and will make sure it never happens again. We are passionate about providing excellent service and take all feedback, good or bad, to help us improve our services. We also apologize for the cleanliness issues you encountered while you were here. Please be assured that we hav... read more
Every time I left the hotel my key was deactivated. I was told by a staff member that because they were out of pots that I need to go buy some at Walmart.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had with the key card and the lack of kitchenware. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our service and facilities going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
There was nobody at the desk for over 2 hours so I can check in so I had to cancel my room and didn’t get my money back.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. Regarding your concerns about the refund, we suggest you reach out to the third party website so they can assist you further. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
The room had bugs in the bathroom mainly the tub the tv didn't work and the refrigerator didn't work. I won't be stay here again.
Business response:
Thank you for being our guest. We apologize for the issues you encountered in your room and regret the inconvenience caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We have also alerted our maintenance team about the problems you mentioned, and they are fixing them immediately. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Awful place Literally the worst hotel I've ever stayed in. Rude staff,rooms were trashed, and the whole hotel smelled terrible. One night of my stay the hotel smelled of marijuana and walking out the lobby there was marijuana On the floor. Would not recommend and I'll be informing all friends and family on how terrible this place is.
It appeared that it was understaffed. Our rooms were filthy and cockroaches were present. One room had no remote, unserviceable phone, and bedside lighting was broken. When switching rooms the staff was to bring us a new set of keys for the new room and forgot. Went to get keys at desk and she was on her personal phone talking. Not a secure way to check out just leave card keys on desk, at which anyone can take and have access to rooms.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you experienced at your initial room. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are also sorry you were disappointed with your visit due to... read more
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.