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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It sucked wont ever use them again
Business response:
David, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you again for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Electrical outlets didn't work, no remote for the TV-had to ask for one and that one didnt work, no coffeemaker in the room, the room smelled of cigarette smoke, found fhe "guts" of a cigar in the top drawer...I could go on but obviously I shouldn't have to. PS dont depend on the breakfast. You hace a choice of granola bars and packaged muffins. 😬😳
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping and maintenance teams have been made aware of the in-room problems you described and we will ensure these are taken care of. We also regret the disappointment you had with our grab-and-go breakfast offerings. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation.We hope you will consider giving us another chance to prove we ... read more
Very dirty. Felt like I was in a crack house. Suppose to be smoke free. That’s a joke
Business response:
Dear Unhappy, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
The hotel was overbooked and i had to sleep in my car.
Business response:
Thank you for choosing our hotel. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
The elevator was broken along with there were no blow dryers in the rooms and when I tried to call the front desk the phone didn’t work. I brushed my teeth and the drain wouldn’t drain so I had to put my hand in the water and lift the drain. The service at the front desk was terrible and not very friendly.
Business response:
Richard, thank you for choosing our hotel. We are sorry for the issues you encountered in your room and regret you did not have a positive experience with our front desk team. We have taken note of your feedback and have shared it with the maintenance and front desk team to be more diligent in their efforts so that it is not repeated with our future guests. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very unclean, short staffed, broken elevator. Wouldn’t stay here again. Way too over priced for this hotel.
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
We were in town for the sold out LSU game. We arrived at 11:00am and couldn’t check in because they didn’t have a room available, which is understandable. We were told that if we were back before midnight that we could check in then. After the game we called the hotel just to be sure. They lady informed us that they no longer had any rooms available and that Expedia overbooked. Getting a reservation at another hotel that late was impossible. We drove back home 2.5 hours away.
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.