This profile has been claimed by the business owner or representative.
Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel ever! When we arrived the lady at the front desk said she had no rooms (even though we had a confirmed reservation). Then she “found” a room for us since we had travelled from overseas. The hallways smelled dirty and musky, and the room was no better. We had a roommate... a roach I photographed! Yuck! We wouldn’t let our girls walk barefoot on the carpet and we had serious doubts about the sheets. The kitchenette had no supplies (this May be their format) but I at least expect glasses or plates... The bathroom... read more
Business response:
Please accept our sincerest apologies for the reservation issue you encountered upon arrival and regret the problems you had in your room. This is not acceptable, and we have shared your feedback with the maintenance team to be more diligent in their efforts going forward. Also, we have assigned our housekeeping team to check each room prior to occupancy by the next guest so that it is not repeated in the future. We are extremely sorry for the unpleasant experience and hope you will afford us an opportunity to redeem ourselv... read more
nothing, walked into a room with the key i was provided to only see any guest in the room, then key number 2! i won’t ever book again
Business response:
Thank you for your comments. We're sorry that you were not satisfied with your stay. We were disturbed to read that our front desk associates let you down and did not meet your needs and expectations. Our goal is to provide excellent customer service, and it appears we failed in doing this. We have alerted our team and shared your concerns so that we can collectively take action to ensure these types of issues do not happen again. Thank you again, and we hope that you will allow us to prove ourselves and our improvements to ... read more
Liked the location. Did not like upkeep. Was like a spring break rental motel.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I liked the customer service from the desk clerk and the manager in refards to checking in and getting a refund. The roach problem from the guests who live in the property is terrible for travelers like me who just needed a clean and safe place to stay. It was unnerving.
Business response:
Tanesha, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincere... read more
Worst experience ever I was over charged there was no towels which I requested they never came. I had to go get there was no blow dryer which I requested Stains was all in the carpet & the comforter had burns from a cigarette or something
Business response:
Mona, we appreciate your feedback an apologies for not meeting your expectations. We understand how frustrating the issues with your guest suite were and that there were burns on the comforter. We would have been more than happy to try to correct the issue prior to your departure. Also, Your concern regarding the towels will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope that you will give us another chance to provide you with the exceptional stay you ... read more
Great location but does not have a ice machine, staff is not friendly, and has HUGE bugs crawling over the bed
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We are also sorry to read your stay was compromised by our staff. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to impr... read more
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.