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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not a positive experience. The lights went out so it was pitched dark down the halls. The elevators were out so we had to climb down five flights of stairs. There were no vending machines in sight. It was just a creepy experience all the way around.
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely, Hotel Management
Lights were out in hall way and stairwell ... extending the stay was difficult staff wasn’t very helpful
Business response:
Robin, thank you for staying with us and reviewing your experience. Please accept our apologies for the issues you faced and regarding any difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We hope you will reconsider a return visit as we would love the opportunity to make it up to y... read more
It was dirty. Toilet dirty. Bed dirty. No remote for tv. Roach in bathroom. Etc
Business response:
Thank you for posting a review of your stay. We apologize for the difficulties you encountered in your accommodations. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also asked our pest control provider to service your room immediately. Please consider giving us another opportunity to provide you with the exception... read more
Couldn’t get out fast enough!!! This was the worst hotel I’ve ever stayed in. Do not stay here!!! The keys didn’t work and we were locked outside banging on the door. No one at the front desk. When another guest finally let us in, we saw the desk clerk in the back watching a movie. Then the key wouldn’t open my room. Went back to the desk and yelled. She came out with an attitude. We then got in the room and had no shampoo. We went back to the desk and yelled for help and the clerk was overheard saying “this B$&CH about to g... read more
Business response:
Victoria, first and foremost we regret the poor service you received from our associates and cannot apologize enough for it. Please be assured, we have taken your concerns seriously and have shared it with our front desk team to make sure this is an isolated incident. We also apologize for the cleanliness issue you had in your room. Your comments have been shared with the housekeeping as well as the maintenance team to be more diligent in their efforts going forward. Please know, our pest control provider has serviced the ho... read more
Helpful staff. Dirty doors when you walk in and front desk and luggage carrier. First room no AC, second room bugs-roaches, third room perfect.
Business response:
Randy, thank you for posting a review. Please accept our apologies for the issues you experienced in both rooms. We have shared your feedback with the concerned teams, and we have taken actions to ensure that we do not repeat these problems going forward. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent this. Your concern regarding the cleanliness of the area will be shared with our housekeeping team so that they will be more diligent in their work. We ho... read more
I just thought y’all was a none smoking place 3 rd floor guy open door it was nothing but smoke went to second floor smell in room was horrible I come to Baton Rouge from Houston and I stay here but never ever again will me and my husband book their again
Business response:
Frankie, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more sa... read more
Horrible decision. Never again Smelled cigarette smoke soon as i walked in. Another guest pitbull was all over my leg at checkin. Rooms were not clean, bed sheets had hair, towels were dingy, walls had chipped and missing paint, refrigerator rusty on outside, elevator was broke, breakfast was coffe, oatmeal packs and muffins that were a no show!! Never again!
Business response:
Kervin, please accept our sincere apology for the difficulties you encountered with your rooms. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We are also sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely,... read more
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.