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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst ever The hotel stunk and the elevator broke the second day. The pictures were deceiving. I will never stay at this hotel again.
Business response:
Pamela, thank you for taking the time to review your stay. We are highly concerned about your experience and have immediately brought this to the attention of our Housekeeping team. for review and action. We are also sorry for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will ch... read more
If you choose to stay here, it’s on you. Avoid this facility like the plague. If you like roaches and used drug injection needles in your room then this is the place for you. Unless they get better trained staff and actually care about their facility this place will be bankrupt in a short time.
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The room was dirty. The room had a terrible smell. The bathroom door was missing the outside knob. The television was fuzzy and could not be watched.
Business response:
Donald, please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Not pleased. Lacks Cleanliness I stayed here a few months ago and did not have a problem with the service or cleanliness of the room. However, I recently stayed here and was not pleased with my experience. The door of the refrigerator was stained and the door had a problem closing. When i walk in, the room had a smoky scent and the bathroom door did not lock. When i woke up the next morning, it felt like i was bitten multiple times (could be bed bugs).
Business response:
Thank you for choosing us again. We apologize for the odor and cleanliness issues you encountered while here. We will share your concerns with the appropriate team to ensure a better experience going forward. Your comments regarding the maintenance will be shared to fix it immediately. We are also sorry for the insects in your room and regret the inconvenience it caused. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent any future instances. Thank you agai... read more
Don't waste your money or time! Room was not clean. No cold water in tub. 1 complete set of towels. No supplies in kitchen and when gives supplies only 2 of everything with 1 coffee mug. No coffee pot. Breakfast was a joke. Will never waste my money here again.
Business response:
Tyre, thank you for staying at our hotel. We are sorry your room was not in a spotless condition as it should have been and regret not meeting all of your expectations. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hotel was trashy and elevators didn’t work. The stairway smelt like straight garbage.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness issue you experienced and regret the inconvenience caused due to the elevators. Please be rest assured that your comments have been taken as a learning tool and have been shared with the team in an effort to improve our service. We have corrected the problem so that none of our guests are inconvenienced going forward. We hope you will give us another chance to demonstrate the excellent service we strive to provi... read more
Filthy from the front door to the rooms Our names are Daniel and Rosemary Watford. We reserved a room for the night of July 5, 2019. After checking into the first and finding that it had not been cleaned at all, we requested another room. The second room was in the same condition, so we requested another room. Kirby Longs tried her best to accommodate us, but there were no other rooms available. She called Hotels.com and had our money refunded. We then had to search for another hotel to spend the night and after 3 hours, we ... read more
Business response:
Rosemary, thank you for your review. We apologize for the cleanliness issues you encountered while you were here and for not being able to accommodate you. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Filthy dirty, beds poor, phone did not work.
Business response:
Lynne, thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We have also shared your concerns with the appropriate staff to fix the problem with the phone. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.