This profile has been claimed by the business owner or representative.
Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not recommend!!!! Couldn’t sleep and I am Sir had to cal the police at 2am to help me with all the noise coming from the top floor. I didn’t know that there was no front desk available during the night hours.
Business response:
Karla, thank you for the feedback. We are sorry for your good night’s sleep was disturbed due to the other guests on the property and regret the poor service you received by our front desk associates. Your comments have been addressed with the appropriate staff members so that no future guests encounter a similar issue. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Dirty Hotel Save Your Money When first arriving to the property I waited 10 minutes before someone showed up to the front desk. I checked in and was given a room on the 3rd floor of the hotel. When opening the door the room was visibly filthy and reeked of marijuana smoke the windows were up in the room to air it out. There was actually a piece of blunt left in the dresser drawer. Bathtub was dirty had leftover pubic hair in shower. I then went back to front desk for another room. It was a little better but not by much. Hone... read more
Business response:
Patrick, thank you for reviewing your experience online. We offer our sincere apologies for not fulfilling our promise of providing you a clean stay and for the inconvenience you had with your check-in. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
This property was needs an upgrade ..jjjsisjkxkkwnsx
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
When I first arrived and checked in, my toilet didn’t flush. The microwave didn’t have a glass plate inside to sit the food on to be warmed. They toilet still didn’t work so they placed me in another. Get to the other room, I have no face cloths. Tried to get some front the housekeeper and was told the towels were being cleaned. On my day of checkout, the elevators weren’t working so we had to travel the top floors with our bags in hand. I didn’t enjoy nor was I satisfied with the hotel. I checked out and only received a 10%... read more
Business response:
Anthony, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Beds too small and room wasn’t clean. Trash under the bed. I’ll make a better choice next time.
Business response:
Thank you for reviewing your stay. We are sorry for the discomfort you had with the mattress and regret the cleanliness issue you encountered in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.