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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never stay there again The worst hotel stay I’ve ever had. The elevator did not work the alarm system kept going off all night no one at the front desk and keys would not work
Business response:
Caren, thank you for reviewing your experience online. We offer our sincere apologies for not fulfilling our promise of providing you a relaxing stay. We are meeting with the maintenance and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Among other things, in the last night of our 3 days stay at this hotel the fire alarm went off at around 3:00 am and nobody in the entire hotel could go to bed that night. Because of the noise and intermittent fire alarm bursts, we decided to leave the hotel by 6:00 am. Our request for a (partial) refund was laughed off by the desk clerk. By the way, my wife and I paid around $120/night (including taxes), and was definitely not worth it.
Business response:
Dear Guest, thank you for staying with us and for sharing your experience at our hotel. We take your safety very seriously and we are so sorry for the unfortunate events that may have disrupted your stay. While we are happy they were false alarms, we do understand your frustrations. Since your review is anonymous, we would appreciate additional information so we may properly address your concerns and follow up with you. Thank you again and we hope to regain your trust and have you back for the seamless experience you deserve... read more
The place was awful!! Broken elevators, fire alarm went off all night, ceiling was leaking drops of water on the carpet, whole building smelled of smoke and no wash cloths in the bathroom
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We also apologize for the major inconvenience you experienced when the smoke alarms went off. Please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Worse hotel in Baton Rouge! It was the worse hotel we have ever stayed at. The hotel manager was an angry woman. The room we got on the 1st floor had 4 windows that the locks were broken. It smelled so bad we had to leave and find another hotel. Never again.
Business response:
Please accept sincerest apologies for service issues you encountered and regret the inconvenience due to your room. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
I did like where it was located. There was a lot about the location that I didn't like. The t.v. had bad picture quality, the stove didn't have an element, the shower handle was broken, the refrigerator did not work, the phone did not work. . . to just name a few things. This is the worse hotel I think I have ever stayed at.
Business response:
Thank you for posting a review of your stay. Although you were pleased with our location, we apologize for the maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate team, and we're working with them to fix the problems immediately. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Smells really bad This was a terrible experience! The room smelled really bad and the overall room was not good
Business response:
Thank you for reviewing your visit. We apologize for the odor you experienced in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Good convenient stay, TV not equipped with the best channels. Door was inadequate.
Business response:
Thank you for reviewing your stay. Although our location was ideal for you, we apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Smelled awful , wet towels in shower, constant noise , couldn’t leave room due to no card reader working and no access card given
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
For the most part most of the staff was friendly I am in the process of finding a new home. I spoke with several front desk personal even the manager To make them aware of my extended stay I was paying day to day i was told on mothers day i had to leave the room someone else was getting it So i had to leave work early and come get my things. Because of that i had no money to pay for another room. Me amd my son had to sleep on the street.
Business response:
Thank you for being our guest. We apologize for the service issues you encountered while you were here and that we were not able to accommodate your request. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.