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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel needs some TLC The young lady at the desk was awesome! The hotel itself was horrible!!!! The elevator didn't work, the stove in the room was missing an eye, and the wifi wouldn't connect!
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Manag... read more
Horrible customer service from hotels.com Hotels.com booked the wrong date because the app kept crashing while trying to confirm and it reset the date of reservation. I went to check in and they said my reservation was for the previous day. The hotel would not refund hotels.com and hotels.com would do nothing to fix it and would not refund my money. I has to pay for another night. I will never use this site again. They could have helped me and fixed it instead if almost leaving me stranded with no place to stay. I used my la... read more
Will not return!!! Front clerk was rude, beds were miserable, no hair dryer and when I wanted to call the front desk there was no phone. It took 20 minyyo reach someone locally to get one!!!
Business response:
Michael, thank you for being our guest. We apologize for the difficulties you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The property wreaked of marijuana ,there were bodily fluids in the elevators floor, cigarette burns on bedding, the refrigerator leaked water and the morning front desk person wasn't professional at all...
Business response:
Dear Guest, thank you for the valued feedback and for choosing our hotel for your travel needs. We are so sorry for the overall disappointing stay. Fresh and clean facilities are a must and it's clear we missed a few opportunities to ensure a more enjoyable stay. It is our promise to always address any and all concerns with a friendly smile and a willingness to assist and we are sorry that was not the case. We are working to make sure our no-smoking policy is being upheld and our common areas are being well maintained. Thank... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The kitchen area was the only thing unique about this property. The room was not clean, it smelled of smoke...even though the property is supposed to be smoke free, tub and bathroom was dirty. There was several roaches found in the bathroom. No small towels were in the bathroom and also there was just a few pieces of toilet paper left. No new roll. We also were not able to connect to the WiFi because my room number and or last name was put wrong in the system and the tv we had only got 6 channels. None being cartoons for my ... read more
Business response:
Thank you for the feedback. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please know, our service provider has been made aware of the internet problem and we are working to ensure we have the proper connectivity throughout the hotel. We are very sorry and hope you will ... read more
Nightare on Corporate Blvd. No one was at desk upon arrival. Elevator appeared to have been urinated on and possibly feces all over walls of elevator. Hallways looked like a horror remake of Psycho. The curtains did not even cover the entire window and the chair in room was in disrepair and looked horriblem I will not ever stay here again.
Business response:
Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
rooms are run down , stains in the bath tub, rooms need to be remodled,stayed one night,canceld the other four night ,and got another hotel.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.