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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Look elsewhere The staff is amazing.. however, the hotel is very dirty/smelly. This place needs a total overhaul. We thankfully got a refund and were able to stay elsewhere. Do not recommend.
Business response:
Thank you for your review. Although you were pleased with the service provided by our associates, we apologize for the poor condition of our hotel. Please be assured that we have discussed your concerns with our housekeeping team to be more diligent with their efforts moving forward. We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Mana... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
There were several places on the wall that needed repair. The refrigerator had rust stains all over it. The room was nonsmoking, but smelled like smoke.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We strive to provide a clean and comfortable environment, and we are sorry if the smell compromised your experience. Please know your concerns have been shared with the team to ensure we are doing everything possible to minimize the impact to our guests. We value your feedback, and we hope you will choose us again in the future. Sincerely, Hotel Management
No additional supplies in the room. Had to ask for toliet paper and tissue. Booked for 3 nights. We had to turn in dirty towels for new and upon getting a few new no wash clothes available. No glass plate in the microwave. Walking down the hallway was scent of smoke. We made it work for 3 nights but was disappointed and we misunderstood the 6:00am breakfast which was oatmeal packets, cereal bar, coffee and tea. The staff was decent. Thanks
Business response:
Thank you for choosing us. We are sorry you were unhappy with the hotel’s policy and the inconvenience this caused you. Please know to ensure the cleanliness of kitchenware upon check-in, these items are kept at the front desk. Also, we will share your feedback regarding our grab-and-go breakfast with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Location close to nearby eateries. Rooms dated, old appliances ( Frig leaking water), rooms smell like smoke and stale odors.
Business response:
Although you liked our location, please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Location close to nearby eateries. Rooms are dated, old appliances, stale odor of smoke.
Business response:
Thank you for staying with us and for taking the time to post a review.We are sorry our hotel did not meet your expectations, and we agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we start formulating plans for future renovations. Also, we apologize for the odor issue you had during your stay, and our housekeeping team is advised to deep clean every room. We hope you will allow us to redeem ourselves in the future. S... read more
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.