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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outdated and drugs being smoked in the building. A poor excuse for an Extended Stay.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
This is a smoke free hotel... but our room smelled like 1000 cigarettes had been smoked in that room. The refrigerator had been unplugged and the horrific smell nearly knocked me down when i opened the door. Also looked like a soda had been thrown against the front door and left to dry.The bedside lamps didn't work, exposed wires from where the cord was cut. The shampoo had been used, was maybe a 1/4 full and thr soap also had been used and put back in the wrapper. Asked to change rooms but was told there were none available... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Filthy carpet, foul odor throughout the building. Staff was very friendly and sweet. I had to ask for everything. I was not offered clean towels, I had to go get them. I had no comforter on bed. Only a thin blanket and sheet which made my night very uncomfortable. Elevator was half broken and very slow and creaky. Only one elevator works. Scary yelling and screaming noises down the spooky hall. I was at the very end of that hall and felt very unsafe walking to and from my room. I could hear beating noises and yelling and scr... read more
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
They gave me a room that was not cleaned. Used towels every where and alcohol bottles every where in the room. Very dirty and disappointing and later when asked to change the room the lady got upset and she gave a room which had no toiletries and no utensils in the kitchen. Horrible service.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will consider a ... read more
Took 45 minutes to check in from a weirdly scolding night staff. After sending us to an occupied room she refused to give a new room right away and disapeared for 15 more minutes. At 2 am we got a pretty dirty room bit the beds looked ok & we were glad to sleep after a long road trip. Cigarette smoke got heavy even though I book non smoking. No stopper in tub. Morning staff friendly& gave me shampoo. Key card stopped working. Oy
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It was absolutely filthy! The entire facility. The elevators had junk on the floor food stains . Nasty. Hallway was filthy. Walked into room food on the floor. No pillows. Felt dirty just being there. Expedia should
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.