This profile has been claimed by the business owner or representative.
Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy—everywhere -halls elevators my room had food on the floor no pillows. Dirty . The entire place was disgusting! I requested a refund immediately and left. Expedia should not list this on their website!
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Rough start When I arrived I heard the front desk person telling a customer that she was going to move her off the 4th floor. Only, for me to realize that the reason she moved her was because her room was dirty. I was given a key and was asked to check the room for cleanliness before we did any paperwork. So I head up to the 4th floor only to discover that there was pee all of the toilet. I brought the key back and was asked to check another room...that one was clean!! As I am waiting to finish checking in I another customer... read more
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. S... read more
Toilet clogged No cable Beds filthy Rooms and common areas smelled
Business response:
Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have shared your feedback with the respective teams, and we’re working with them to fix the problems you mentioned immediately. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
I checked into 2 rooms for our trip to Baton Rouge. 1 room for my husband and I and another for our children. To my surprise when we opened the door for our teen boys, all of the cabinets were open and the tv was on. I looked around to make sure no one else was there. A little disturbing! Walked in to our room and the tv was on as well. A little creepy. There were no drying towels or face towels in the restroom. Front desk said they were washing. I also had to ask for hand soap because none was provided! To top it off, my hu... read more
Business response:
Thank you for your review. We apologize for the housekeeping issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Run The service was horrible. If you're tired and need to stop, not rest. Maybe stay here. I had to stand at the front desk and call from my mobile phone for someone to check me out. Website said breakfast, bot. The pictures on the internet are VERY deceptive.
Business response:
Dorian, thank you for being our guest. We are sorry for the issues you encountered and for the unpleasant stay you had with us. Your feedback will be used as a training tool to improve our service going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Ash tray living Took 4 rooms to finally check in room #1 still dirty with towels everywhere #2 reeked of air freshener/cigarettes/staleness and migraine inducing #3 smelled like an ashtray #4 least offensive odor of the 4 seen. I figured it couldn't get better in this place. Winner room had pubic hair in the tub, fridge door generalized covered in rust, and I wore shoes at all times bc I was afraid to touch the carpet. I actually felt dirtier after showering. I slept all of 3 hours and got out of there. Ended up with the wor... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.