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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property room size was good. The kitchen was ok. The front desk lady at the desk was great. The bad: Our room the first night was terrible. The room over our room had children I was told. The children kept running and jumping up and down in their room. We got no sleep. The lady at the desk changed our room. The new room had roaches. I had never stayed in a hotel room with roaches. The lady at the desk said she would refund our money on this room when. I’m still waiting to see if the lady at the desk is a woman of her wo... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests. Additionally, we are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries ... read more
Terrible conditions, dirty room, awful bathroom, disgusting service...don’t go there
Business response:
Thank you for your feedback. It is disappointing you were not able to provide us with a better review. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the st... read more
The room was not completely ready at the time of check-in. Also, the room had a terrible smell.
Business response:
Thank you for being our guest. We apologize for the odor issue and for the delay it took in providing you with your room at the time check-in. Your feedback is shared with the concerned teams in an effort to improve our service levels going ahead. We hope you’ll give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management
The toilet did not work. The sockets were broken WiFi did not work refrigerator was dirty had towels left from previous guess the greeting was not a greeting whil she was suppose to be talking to me she started a conversation with someone who forbid off the elevator. A motel 6 would have been better
Business response:
Annie, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. Please be assured that we have discussed your feedback with the concerned teams, and we're taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us the opportunity to make it up to you on a next visit. Sincerely, Hotel Management
Business response:
Barbara, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Could not stay the night locked out no service Did not leave a key for me to get in. Was not able to stay at the hotel for the night no one at front desk and locked out.
Business response:
Anthony, we apologize for what occurred at check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. Thank you. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Condition of furniture and appliances were not good, foyer area was sticky like something was spilled on it and hadn’t been moped. The receptionist was very friendly and accommodating.
Business response:
Thank you for being our guest. Although we’re glad to know you were pleased with the service provided by our front desk staff, we apologize for the condition of our hotel. We assure you we have the team scheduled daily to perform routine maintenance throughout the hotel and we inspect the property to make sure we are not overlooking any areas that need work. We will be more diligent in our efforts. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Last Resort Room was smelly like it had been smoked in even thought they say no smoking. We stayed for two days but they never came to clean the room or bring more towels. We checked in on Friday evening and they had Stanley steamer cleaning the lobby and had it blocked off. Who does that in the middle of peak check in time. Advertised lots of channels but only had 5 that worked. Wouldn’t stay here again unless it was the only hotel available.
Business response:
We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.