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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The house keeper came in the room without knocking 3 days straight out of 4 days. The room was not even cleaned once during the entire stay. I asked for fresh towels on the 3rd night, I was told they weren't sure if they had ant and would try to find some. The only food I had in the room was a box of fresh doughnuts I purchases to eat for breakfast the next morning. I didn't get to enjoy them because when I woke up they were covered in ants. The 3rd night there were like flying bugs in my bed. Smh. The first morning I was ge... read more
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we do not repeat what you experienced. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Worst hotel ever When my fiancé and I arrived to the room , the bed was not made, towels were on the floor . We called and asked to switch room . We were placed in a new room who had paper towel hanging from the room . Room was really dirty and didn’t feel to even lay down on that bed . Worst hotel ever !!
Business response:
Thank you for choosing our hotel and sharing your feedback. We apologize for the lack of attention to detail given to your suite. These issues should have been addressed prior to your arrival, and we are sorry we did not do so. The next time you are in the area, we hope you will give us the opportunity to provide you with an experience that exceeds your expectations. Sincerely, Hotel Management
Pillows was nasty. Tv so low to the floor your neck hurt tryin to watch it.. bath tub leaked everywhere
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. Your review will be taken as a tool to ensure that all procedures within our maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The lobby was dirty and the next morning there was a man asleep in the middle of the lobby. It also smelled of weed cigarettes and mildew
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Honestly I dont know where to start... never again!
Business response:
Bam, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Never ever stay in this dump The first room we were put in had never been cleaned. The second room was dirty as well. The water faucet was falling off of the sink and the floor and walls were dirty. We were told breakfast was provided. They had coffie and granola bars. The front desk clerk was arguing with a unsatisfied customer at the time of our arrival. This should had been a red flag but we gave them the benefit of doubt.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Terrible Staff was very rude,room was filthy, lobby was filthy and smelled like feces.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more
Business response:
Davielle, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
The hotel smelled of cigarette smoke from the time we walked in. Poorly equipped and dirty room with garbage in elevator.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.