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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location. Nice area The studio we rented eeded work. TV was not working properly. Paint was peeling off the walls. The kitchen was empty. No dishes, glass ware etc On a positive note the office staff was friendly & helpful
Lobby was smelling of smoke and weed into elevators and in hallways
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The entire third floor smelled like marijuana and we felt very unsafe with the type of people hanging around outside
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
After booking my room two weeks in advance and then calling on my to La. to let the hotel I’m running late and will still be coming but I’ll be checking in later that night, I was told my room had been given to someone else and no more rooms were available I refused to leave because of my reservation the clerk all of a sudden found a room for me after I had to become angry and ugly and it only took him 10 minutes to do so and then the toilet was not working properly so I called front desk and explained what was going on and ... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
hotel room Our first room assignment was on the 2nd floor right above the mechanical room downstairs which caused a humming noise and caused the TV and dresser to vibrate. When we requested another room, they sent us to a room that had a bathroom in the midst of being remodeled and there were no fixtures (faucet, knobs, shower head, etc.). They then sent us to a third room that a faint smell of old shrimp (the rooms have a kitchenette). We gave up at this point, bought some Lysol spray and lived with it. It was only for a ni... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not what I was expecting! I have never stayed at an extended stay place before so maybe I was expecting more of a hotel experience but when I arrived to check in at 9:30 PM I was told that there were no single non-smoking rooms available even though I had reserved my room and paid for it one week prior to my visit. I told the person just give me whatever non-smoking room you have available at the same price and she just kept repeating that all she had were double rooms and she had single smoking rooms but she only had double... read more
Business response:
Please accept our sincere apology for not living up to your expectations during your recent visit. What you experienced is inexcusable, and we are taking immediate steps to address these issues so they don’t happen again. We are committed to providing outstanding service, and we hope you will give us another chance to prove that to you. Sincerely, Hotel Management
We’ll never stay here again. Towel service was lousy. We had to wait over 2 hours on several occasions and told that they were being washed. The hotel have regular tenants and my hallway smell like marijuana every night. This would not have been a problem but we had our 2 month old son during our stay at this hotel. Also some rooms were being renovated and there was violative smells in the hallways and elevators. We should have been told about the renovations before we booked our stay at this hotel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Never stay at this dump... We checked in on 4/5/18, the front dest clerk was rude, smaking food while talking to us and didnt seem to know what she was doing...went to the room and had no wash clothes. Was told "WE AINT GOT NONE", even the next morning the housekeeper said there wasnt any and offered me a bath towel to cut up to take a bath. On the 3rd day we requested to have our room cleaned and was promised it would be done by the manager. I stripped the beds, put all dirty linen and trash by the door only to come back to... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.