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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
David, we are disheartened to see from your rating that we did not live up to our usual standards. Please accept our apologies and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Don't do it. Mattress was hard, bed linens awful. One of the face towels had mold on it. Looks like the ceiling had a water leak. Bath tub wasn't clean, hair on the shower head. something on side of the tub. Someone was smoking during the night, I can't blame that on the hotel. However I was not impressed. In this area of the city I would think the room was much better. Ughghgh
Business response:
Glenda, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Ricky, thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Disappointed Very disappointing! The second floor smelt like someone was smoking marijuana! The room was old looked better on the website than in person! I was surprised to find this hotel like this in citiplace area!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Not the most comfortable place to stay. Did not get much sleep,worrying someone was going to steal the stuff out of the back of our truck.
Business response:
Nicole, thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Old Hotel jas not be updated since the 60's. Employees were great though
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not what we expected, needs an update. Elevators and rooms.
Business response:
We're sorry our property did not meet all your expectations. We agree there are areas of the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
Hotel has potential despite screwups I very much like it that they wash your dishes for you, and that one you are there they try to please. However, 1) Although I paid on expedia, the hotel double-charged me by charging me all over again for a full rental on my credit card. Luckily I noticed and had expedia contact the hotel to reverse the charges, but with so much travel I might not have noticed. I'm surprised Extended Stay America's computer system didn't catch it before it happened. (To be fair: I noticed within a few da... read more
Business response:
Mike, thanks for reviewing our hotel. We sincerely apologize for the unpleasant stay and that we double charged your card. We are looking into the issue to see what went wrong and how we can avoid such incidents in future. Meanwhile please reach us out at our front desk if we can assist you further with these charges. Our maintenance team is also checking the laundry area, and we appreciate you bringing this to our attention. We hope you will choose us again so we can provide you with the great experience you deserve. Since... read more
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.