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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible I never rated a room but this is necessary. Our stay was horrible. Customer service was unprofessional. Room was uncleaned. Broken light fixture & bathroom dirty. They also book someone else our room who was trying 2 come in @ midnight. Breakfast no breakfast & then the front desk person was telling people that the hotel has roaches!
Business response:
Tommie, thank you for taking the time to review our hotel. We're sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you with a better experience. Sincerely... read more
DISAPPOINTED & When we first got here to our room the sheets had stains, the guest before us left items behind. The housekeeper half cleaned the room. I immediately called the front desk & we were moved. This hotel says breakfast is offered but when we got up this morning the only thing we found was an empty basket where only muffins were supposed to be!! I'm VERY disappointed for the price we paid for the hotel. NEVER again will we stay here!!!!
Business response:
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Just needed a bed Place is old. Sheets have stains. Overpriced for what you get. But just needs a bed for a night so it was sufficient
Business response:
On behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Awful smoke smell in entire facility. Dirty elevator. Dirty sheets on bed. Workers looked as if they were high.
Business response:
Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
NOT the best experience The floor in my room had definitely not been vacuumed and the hallway looked the same. I stayed on the 1st floor. The room had a funny smell to it as well. The refrigerator and the counter top had stains on them. Definitely not a good experience. I was only staying for one night, so it was tolerable, but I will definitely not be staying here again.
Business response:
Thank you for the specific feedback about your stay. We apologize that the cleanliness of your room was not up to par and prevented you from leaving our hotel with a more favorable impression. We do our best to make sure every area is well-maintained and we'll work harder so as not to disappoint you in the future. We appreciate your business and hope you will be back to see us on your next trip to our area. Sincerely, Hotel Management
Not Good The A/C barely worked at all and the room never got cool enough over night. There was something all over the leather recliner, have no idea what it was, nor do I care to know. The spots of whatever it was were visible in the lamp light. The "grab-and-go" breakfast was pitiful and not even worth a quick glance at coffee canisters..I went elsewhere immediately. Channel selection on TV was disappointing. In 2018, you would think there would be something better than Pretty Woman on AMC to watch, but there wasn't. I'm ho... read more
Business response:
Thank you for the feedback. We are sorry for the issue you had with the cleanliness of your room and that you were unhappy with our breakfast and tv channels facilities. We have shared your comment with the housekeeping staff to to make sure this room receives a deep cleaning. Also we have shared your concerned team members to improve our facilities moving forward for future guests experience. We hope to have the chance of welcoming you back soon. Sincerely, Hotel Management
Unprofessional The front desk clerk was very rude using foul language. Told me I couldn’t check in because she couldn’t find my reservations. Showed my email with confirmation and I was told it’s not going to help if it’s not on her computer. Very rude, very disrespectful, and unprofessional!
Business response:
Thanks for being our guest. We sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Do not stay here The grounds outside were dirty as well as inside of hotel—the rooms were pretty beat up—asked for towels never got them—outlets in walls had bare wires—free internet never worked—just plain nasty & wont be staying there again
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Very very disappointed Room was dirty bathroom floor Inside shower dirty and hairs was on toilet and floor. No tea pot in room whar is the purpose of having a small kitchen if nothing is provides tea or coffee pot. Only coffee and tea provided downstairs in morning i sleep in morning due to working hours. Bed sheets smelled like cigars that is disgusting. You all need to scrub that bathroom down this was not acceptable at all im very very disappointed
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the Head of housekeeping and with the department associates in order to ensure impeccable attention to detail in all areas of our property. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope you will consider giving us another opportunity to serve you... read more
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.