This profile has been claimed by the business owner or representative.
Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Broken and Dirty Hairs on sheets, trash, mud and stains on floors, bulbs out, heater wouldn’t work in one of our rooms. Excellent staff, though. Made every effort to make amends by waiving room charges
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Bust We booked non smoking and got a room with smoking now my kids are sick as he'll.... they said free breakfast lol joke it was coffee or tea and a cearl bar --i want my money back really worst hotel stay ever..
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the disappointing experience regarding your room type. When booking through a third party websites, room types are not guaranteed, although we make every effort to accommodate all requests. If you are still in doubt, please contact our General Manager to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
the hotels.com website and the hotel's website say cash accepted with a $100 deposit. I called the day of reservation to confirm it was ok and to report late check in. i was assured that there would be no problem. when my employee arrived there, they would not accept cash unless it was more than a 7 day stay, that is not stated on website nor was i told this 5-6 hours earlier on the phone. i had to get very irate with the front desk before they finally accepted the cash.
Business response:
Jay, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Dustin, thank you for staying with us. We appreciate your feedback and apologize for the inconvenience you encountered, as well as for any frustration this caused you. We hope you will give us another opportunity to serve you better on your next visit to our area. Sincerely, Hotel Management
Do not accept cash payments Do not take cash payments for 7 nights and under, you should not be able to reserve online with card payment.
Business response:
Thank you for evaluating your stay. We are disheartened to read about the issue you experienced and regret the inconvenience this caused. Please note, our hotel website clearly states about our payment policy and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Not worth the low price. Although entrance is recently renovated, stepping into the elevator is where this hotel starts to go downhill. Elevator door is scratched up by idiots who think it’s funny. The rooms are not clean: fridge scratched and stained, vents in bathroom layered in dust, stained floors, rooms stink like smoke. Although “non-smoking,” I’m guessing the rooms used to be “smoking” because it smelled so bad. My bag and clothes smelled like smoke when I left. We will never stay at this location again.
Business response:
Jason, please accept our apologies for not living up to our usual standards resulting in a disappointing stay for you. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us another chance to provide you with a home-like, comfortable and relaxing experience. Sincerely, Hotel Management
Business response:
Steven, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Dana, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.