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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor customer service My reservation was confirmed the day before my arrival yet upon checking in we found that you had overbooked and although they found us a room late at night and after a long trip this did not make for a good start. they I learned that my credit card was billed for the first night of my stay and then received a second charge for both nights so I have been overcharged by over $100.00 I have placed calls to the hotel, the phone is not answered and have sent emails and have had no response. Not happy .
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously. As a result, please allow us some time to look into this matter. Hotel Management
Sub Par Old and outdated and smelled like smoke ... had to change rooms. For the area this hotel is in it does not match expectations at all.
Business response:
James, we apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
They stole my sons medication
Business response:
The security and safety of our guests is of utmost importance, and it is extremely concerning for us to read your comments. All reports of missing items are taken very seriously and steps are taken to investigate all claims, big or small. Please be assured that we are doing everything in our capacity to investigate this matter and resolve it as soon as possible. Hotel Management
Disgusting & understaffed for game day weekend Upon check in, front desk employee was unfriendly and lobby was dirty. Elevator smelled like ketchup and there was food crumbs all on the floor. When entering the room, it felt musty and dirty immediately. We pulled back the sheets and discovered a stain on them so called down to front desk to request more sheets. We were told we had to come get them ourselves due to the employee being the ONLY person working that night. This was a Saturday night in a big college town after the ... read more
Business response:
Stacey, we apologize that we fell short of your expectations and for the inconvenience you encountered while here. We have shared your feedback with our housekeeping team so that they can be more diligent in their work. We have also taken a note of your comments regarding lack of staff and will make sure such an incident doesn't happen again. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Too costly for conditions Hotel conditions were disappointing. The hallways were dirty and the room was humid and hot upon arrival. The staff nice but there was no blow dryer in the room and when we asked for one we were told they were out and would work on it. After 40 minutes we had no follow up and went down to desk ourselves to hear the same thing. For a hotel costing $150 and meant for “extended stay” a blow dryer is not too much to ask.
Business response:
We are extremely sorry you encountered so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Be assured your concerns have been shared with the responsible teams to take necessary steps immediately. We regret the inconvenience caused, and please consider coming back so we can make you next trip pleasant in every respect. Sincerely, Hotel Management
Horrible!!! Dirty!! This is by far the worst hotel I have ever stayed at!! Room and hotel rooms were dirty!! The outside looked to not have been cleaned in years!!! I will never stay there again!! We should be given a total refund!!!
Business response:
Josh, it is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
I was very dissapointed by the room My room was very outdated, the refrigerator had rust all over, the bathtub wouldn't drain, and the rest of the room was very outdated. Two lamps in the room did not work. I would avoid this hotel.
Business response:
Dustin, we sincerely apologize for the problems you encountered in your room while you were here. To provide a clean, fresh and functional room is most important for us, but we are extremely sorry we fell short in making this happen for you. I have shared your concerns with the responsible teams in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
Business response:
I apologize for the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Don't Stay If you're staying for an extended amount of time and you don't mind staying in a place that smells like weed and pickles this may be fine. I checked-in super late and the first thing I noticed was there was hair in the tub. The most disgusting thing I've ever seen. I probably should have walked down stairs and complained but I was so tired I took the sheets off the bed and just fell asleep.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.