This profile has been claimed by the business owner or representative.
Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had a terrible smell.. there's rust on the appliciances, the fridge microwave stove and hood top. They really need to upgrade this hotel. The carpet had stains also. The lobby looks nice but once u step into the rooms u will see they're not worried about how the quests are sleeping or anything.
Business response:
Please accept my apology for not living up to your expectations during your visit. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I hope you will return so we can make it up to you. Sincerely, General Manager
Business response:
Victor, please accept our sincere apologies for the problems you encountered. Our goal is to provide a comfortable and stress-free stay, and we are sorry we fell short of this. We hope you will consider giving us another opportunity so that we can provide you with a better visit. Sincerely, General Manager
Nasty Room, Bad Service, Horrible Stay The room we stayed in was horrible, it smelled and had a couple of roaches in the bathroom. i preferred a non smoking room but they put me in one anyway. the walls were discolored and the sheets had some stains. i called the front desk and they said they couldn't do anything about it because it was too late. i have never been this dissatisified with Extended Stay, but i wont be returning to this location again.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Room looked horrible said to my self there roaches n here low and behold there where roaches . Never going back
Business response:
Roxie, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area aga... read more
Disappointed I was disappointed by the evidence of disrepair of the hotel. Just for example the refrigerator rubber seal n the door was not in good condition and there was a plastic grocery bag wrapped around the pipe in the shower and the tile had pulled away in places around the tub...and the grounds were unkempt and trashy.
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We regret the inconvenience caused and hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sin... read more
Better off at a KOA campground... You know the saying " if you can't say anything nice" ....ok well, the air-conditioning worked in our room. Location was good as well. Now for the think long and hard part - Rooms were dingy, smelly and old. Linens "may" have been clean but they were so nappy and worn out you couldn't tell. Their idea of a grab and go breakfast is a sick joke! It consists of a cup of lukewarm coffee and a package of oatmeal, and that is it. Hotel price was exorbitant for this type of hotel. If I had paid hal... read more
Business response:
Peggy, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
The person working the front desk was rude. The supervisor Daynell, is very nice and accommodating.
Business response:
Thank you for your review. Although you liked the service provided by Daynell, we are extremely concerned to read your comments and apologize that our Front Desk associates were rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and dese... read more
Minimal comfort for a cheaper rate If working out of town and looking for a discounted hotel, this is a decent option...just don't expect much. No housekeeping (unless you want to pay an extra $10 per day), the breakfast is nothing but granola bars and muffins, and the staff don't really want to be bothered with assisting guests. The room was clean (although the hotel as a whole was not) and the beds were comfortable. I would stay here again only if no other option was available in the price range.
Business response:
Thank you for your feedback. Although you enjoyed your overall stay, please accept our apologies for our lack of responsiveness while you were here. The service that you described is not typical for us, and steps have been taken to address the issue. Please know, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, General Manager
Business response:
Charita, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.