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Extended Stay America - Baton Rouge - Citiplace
- Hotels
- Baton Rouge, LA
About this business
Location details
6250 Corporate Blvd., Baton Rouge, LA, 70809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a horrible experience. Hotel was cheap and very trashy. Drunks hanging around in the lobby. Poor customer service and to top it off there were 2 roaches climbing the wall and flying around my room. I packed up and left immediately!
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, General Manager
DONT GO IF YOU DONT WONT YOUR ROOM CLEAN I didnt know you didnt get your room clean everyday and that when you call for towels that you have to bring the use ones down .
Business response:
Sharon, thank you for staying with us. We are sorry you were unhappy with our services. We would like to inform you that our housekeeping is done on a weekly basis to respect the privacy of our guest, however, we are happy to offer this service on a minimal fee. Fresh linens and whatever you need during your stay are available at the front desk. If we did not communicate this properly at check-in, please accept our apologies. We hope you will consider staying with us again. Sincerely, General Manager
There should be a more variety of television channels on the television
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. I have shared your feedback with the concerned team in an effort to improve our service and facilities moving forward. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
I Expected More Our stay was horrible. No shower curtain. I requested non-smoking and couldn't get it. The room smelled. Breakfast was granola bars when a full breajfastvwas advertised.
Business response:
I apologize for the disappointing stay you had with us. We regret not meeting your expectations with your room and our complimentary grab-and-go breakfast. Your feedback is valuable to us and we ensure you that we will use it as a tool to improve our facilities. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
In a great location at Citiplace. The rooms are dirty and tired. This hotel need a major renovation.
Business response:
Thank you for your candid feedback. I apologize that our facility fell short of your standards. I truly regret the inconvenience you caused and have shared your comments with my management team as we work to update and refresh our hotel. We hope you will consider us the next time you are in this area. Sincerely, General Manager
NO DO NOT CHOOSE THIS PLACE! Don't stay here. The characters that seem to be "regulars" at this establishment are NOT what you want from a place you want to rest in.
Business response:
Thank you for your stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Not the best I had two main issues with my stay. When I arrived, I was given a room that hadn't been cleaned yet. May have even still been preoccupied. Later in the evening, I had to return to the desk to get another comforter. The one on the bed had a funny smell. That's never a good thing.
Business response:
Shel, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. I am working with our housekeeping and front desk departments to make sure all procedures are being followed, so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Great location but hotel need to be clean. The furniture was worn and the room was not clean, the toilet had urine stains. There was no remote for the television. There were no glasses or plates in the room. I choose you hotel because it was in the same location, However, I truly feel I was taking advantage. The front desk lady ignore me for about 30 min she than left and never said were she was going. Had she said excuse me i would have understood but phone call was more important.
Business response:
I am sorry to see that we did not meet your expectations in regard to our service and the cleanliness of your room. Your feedback will be shared with the housekeeping team and Front Desk associates in an effort to improve our service and facilities. Kitchenware for your suite is kept at the front desk as per our brand requirements. Your feedback is appreciated, and we will be sure our team communicate this more clearly. I hope we have the opportunity to make a much better impression on a future stay. Sincerely, General Mana... read more
Hotel close to Broken Egg Cafe We received a vacant room. Went back down to the desk and had to wait until someone came back to the desk to give us a different room. Wasn't informed that we have to ask for extra toilet paper, tissue paper, and towels. Will not stay at an extended stay hotel.
Business response:
Thank you for reviewing your stay at our hotel. We are pleased to know you were comfortable here and that our location was a convenience for your needs. However, please accept our apologies for the less than positive experience with our front desk associates. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Baton Rouge - Citiplace
How is Extended Stay America - Baton Rouge - Citiplace rated?
Extended Stay America - Baton Rouge - Citiplace has a 3.2 star rating with 1,792 reviews.
When is Extended Stay America - Baton Rouge - Citiplace open?
Extended Stay America - Baton Rouge - Citiplace is open now. It will close tomorrow at 12:00 a.m.