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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was horrible and rude, smoked cigarettes and watched there phones.Breakfast area was disgusting and dirty.Staff seamed to be on drugs!!!
Business response:
Dear David, Thank you for staying with us. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will address this appropriately. We enjoyed hosting your visit; we look forward to seeing you soon.Sincerely,Hotel M... read more
Do NOT book at this hotel. We arrived in the evening of our scheduled check-in, only to learn that the hotel had overbooked by 5%. We were told they no longer had any rooms available even though I had booked our stay two months prior. We were turned away with no place to stay that night.
Business response:
Dear Cassandra, Thank you for posting a review. We truly regret disappointing you and apologize for the issues you had with your reservation. We do honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration and aim to improve your future experience with us when you return to the area for travel.Sincerely,Hotel Management
Staff is RUDE!!! Stay elsewhere!!
Business response:
Dear Veronica, Thank you for choosing us. We apologize for the disappointing aspects of your stay and regret the behavior our associate showed during your visit, thank you for informing us of this incident. Your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
I stepped on glass by the bed and cut my foot then they brought a vacuum for me to clean horrible service won’t stay there again
Business response:
Dear Dawn, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest's feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Arrived to find out they had no room for me, they. Claimed Expedia oversold the hotel by 7 rooms. Lady at front desk was rude and obviously upset. I ended up just leaving to find a room just down the street.
Business response:
Dear Jeff, First and foremost, we apologize for the inconvenience you encountered upon arrival. Also, we regret the lack of attentiveness at our front desk. We know a first impression is essential, and your experience is different. We are reviewing this incident with our team members to understand what went wrong and how we can handle such situations better from now on. Thank you for taking the time to leave a review; we appreciate your feedback. Please return whenever you are in the area again. Sincerely,Hotel Management
Not great Shower was cold the entire stay. Hotel overall was outdated.
Business response:
Dear Ross, We appreciate you being our guest and sharing your observations. We are happy your stay with us was enjoyable on many levels, but we are sorry you were disappointed with some aspects of your visit. We will surely share your concern about the shower with our maintenance team for rectification. Also, we will share your honest comments about the overall hotel upkeep with our team and use them for future improvements. We hope you will give us another opportunity on your next visit to our area.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.