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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Services was good. Got check in just fine. Walk into room. Smelt like weed. People next to me were rude and noisy. Ask the front desk if I could change room cause my dogs were freaking out. He said his system was down. He did come and talk to the people next door. Seem like if help for a while.
Business response:
Dear Jamie, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Disappointing Very disappointing. We did not get the room we had reserved. Asked for a receipt and were told we could not get one. Even though we paid the motel directly.
Business response:
Dear Tracey, Thank you for sharing your feedback. We apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused and are grateful for your patience. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. Regarding your concern about the receipt, we would like to mention that a receipt is typically given simultaneously when making a reservation through a third-party website. We hope to have a future opportunity ... read more
Not great..
Business response:
Dear Guest, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management
staff was great but the room was older than it looked in photos our floor smelled like dog piss, the hot water coming out of the shower was terrible it was luke warm at best for 130 a night thats embarrassing. dont stay here.
Business response:
Brandon, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I did not like the fact that everywhere inside and out smells like pot. I also did not like the fact that there was a fight in the parking lot outside the hotel. The property had trash in the parking lot.
Business response:
Paul, thank you for selecting our hotel and being our guest. We are sorry for not meeting your expectations for the inconvenience caused due to the smoke odor. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. Your comments related to the parking lot are noted, and we assure you to take appropriate measures. We hope you will afford us an opportunity to host you again. Sincerely, Hotel Management
The structure is old
Business response:
Talwinder, thank you for your review. We are sorry our property was not to your expectations and regret the inconvenience caused. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.