This profile has been claimed by the business owner or representative.
Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs, that says it all!
Business response:
Tamora, thank you for being a guest in our hotel. We are extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Help was smoking outside when checking in. No breakfast, poor coffee. Will never stay at one again
Business response:
Dennis, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Property was dirty. Same drink spill by side door the whole time we stayed there.
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more consistent in our service delivery. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
The front desk guy had poor customer service and I feel like there’s too many rules and restrictions.
Business response:
Thank you for the feedback. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Dirty bathroom, carpet felt like crack house
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
No thanks No ice bucket. Due to "covid" everything was closed. All amenities. There are MANY HOTELS that arent using the covid excuse any longer and actually have ammenities and ice buckets in the room. Front desk staff was great but definitely not worth the money. Wont be staying again.
Business response:
Thank you for staying with us. We are sorry for the unpleasant experience you had and regret your disappointment with some of our amenities not being available during your stay due to the current situation. Everything we do is in our guests' and associates' best interest, and we are very grateful for your patience. On a positive note, we are pleased to know you liked our associates. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.