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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn't have a room for myself and one other guest when we arrived. We were told that even though we had reservations they didn't hold rooms and it was on a "first come first severed basis".
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Lying to Guests and No Coffee I had booked and paid for my hotel a monrh in advance. I arrive at the hotel, received my room key and was surprised to find the room not what I had reserved. I'm tall and need the bed I reserved so I haul my bags back downstairs and tell the girl my problem. She tells me that they don't have any single queens available but that they didnt charge me for the upgrade. I laughed and said what upgrade? Those are not queen beds. She then lied to my face insisting that they were queen beds. I was piss... read more
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. Also, we apologize if the kitchenware was not made available to you and regret the inconvenience it caused. We will follow up on your concerns and we will take appropriate steps to ensure a better experience in the future.It was our pleasure accommodating yo... read more
I didn't liked, that despite the signs posted, the staff didn't wear a mask. These still are COVID times during this review. If there was a breakfast -- who would have known. There was no mention of it anywhere. The front desk didn't find both rooms I'd booked and Expedia was pissed at the desk clerk who then booked me two rooms at a cheaper rate. I did like that we could bring in our pets.
Business response:
Thank you for taking the time to give important specifics in your evaluation of our hotel. We regret we were not able to accommodate you in the room of your choice and appreciate your valuable insight as to how we can enhance our precautions and improve our guests' experience. We appreciate your feedback and hope to have the chance to restore your confidence in us. Sincerely, Hotel Management
The room smelled strongly of smoke. There were pet stains on the carpet. Dogs were barking both nights I was there. There was no coffee pot, breakfast, or hair conditioner. The bedding was wrinkled and there were hairs in the shower.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you had in your suite. Your comments regarding the cleanliness have been shared with the housekeeping team to be more diligent going forward. Also, we regret your disappointment with our breakfast not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We do hope you consider staying with us again, ... read more
Had to get your towe
Business response:
Thank you for your review. We regret your disappointment with our housekeeping policy and any inconvenience it caused. We appreciate your feedback and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I had made a trip down to billings for a doctor appointment and wasnt on planning to have to stay another night. Due to weather conditions and unexpected circumstances i had no choice. I went to hotels.com looking for a cheap fix for
Business response:
Cassandra, thank you for staying at our hotel and for your review. We want every guest to have a positive experience, and we apologize for not providing a pleasant stay. We hope you will accept our apologies, and we look forward to another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.