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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff did not have masks on except when face to face at check in. Did not have accessible room that we booked. Room was very noisy- could hear a lot of noise from other rooms.
Business response:
Thank you for your review. We are sorry for not being able to provide you with the suite of your choice. Your feedback will be shared with the appropriate team so that they are more diligent going forward. Moreover, we strive to clearly communicate all information related to mask requirements as we genuinely care about our guests and our employees' safety. Therefore, we appreciate you bringing this to our attention so we may take proper action. Also, we apologize you were disturbed by noise from nearby guests. Our front desk... read more
Vary unhelpful at check-in and nothing in the rooms like coffee etc.. Beds were vary hard, rooms were dirty and just an over all bad experience. Also all 5 of the rooms were billed to my credit card and I explicitly told the employee covering the front desk that each room would be paid by the person staying in the individual room, that was a big supervise for me to see on my bank statement. Now I have to collect the money from each person on our trip and deposit that money into my account. So over all a vary bad experience w... read more
Business response:
Bill, thank you for choosing our hotel and for taking the time to write a review. We were disheartened to read about the unsatisfactory service you experienced and for the issues described with regard to your suite. Please accept our sincerest apologies for what transpired. We have discussed your concerns and comments with our leadership team and associates in an effort to improve our guest experience. Thank you once again for the valuable feedback, and we are grateful for your patience. Sincerely, Hotel Management
Worst stay yet, horrible service, dirty rooms, rude employees.
Business response:
Keegan, thank you for being our guest. A well-appointed suite makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. Your concerns have been relayed with our housekeeping team to make sure corrective actions are taken so this does not happen again. We also apologize for the behavior of our associates. We have discussed your feedback with them, and they have been reminded of our goal to deliver excellent hospitality. It is never our intention to cause any discomfort, and we hope to r... read more
The breakfast was canceled and I wasn’t informed until after I checked in. I was locked out of my room due to faulty locks 3 times. The bed was not very comfortable and there were mats of black hair on the walls in the shower and by the tv, not my hair as mine is very gray. No coffee in rooms or common area. Masks were MANDATORY however of the 3 times I was locked out and needed help, the front desk was not wearing theirs. One the 2nd time I was locked out, the GM told the woman working the front desk that she couldn’t help ... read more
Business response:
Please accept our apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. Moreover, we are sorry for the unsatisfactory service you received from our associates. We understand your frustration and have shared your comments with the appropriate teams to improve our service and facilities going forward ensuring this is not repeated in the future. Also, we realize the importance of all the safety measures in this unprecedented situation, and we will ensure all such measures are bein... read more
Very disappointed with are stay there
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Overnight Issues/ Lack of Service Hotel was okay. What was not ok was couple fighting loudly at 1 am. After several failed attempts to contact front desk, I packed up and left in the middle of the night. An employee needs to be available 24/7 and ensure that hallways are quiet in the middle of the night.
Business response:
Thank you for your review. We apologize for the noise issues you experienced from the other guests and the inconvenience it caused. We regret we were unable to resolve this to your satisfaction. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
One of our rooms smelled terribly of cooked fish. There was a man sleeping on the hallway end that had to have the police remove him
Business response:
Thank you for taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Not good I only stayed one night and it was terrible. Stinky room, uncomfortable bed and cool water. I also had contacted hotels.com to have my next night cancelled and was told I would receive a call back because the person in the hotel wasn’t authorized. I never received any call back. Terrible experience from the hotel to hotels.com.
Business response:
Teri, thank you for your review. We apologize for failing to live up to your expectations. If you have any doubt, we would request you to reach out to the third party website to assist you further. We regret the frustrations and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.