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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Plan ahead Room was clean and comfortable . However, due to an unforeseen issue with work, I had to check out a night early and return home. Because of this, not only was I charged a $50 fee for early checkout, they also refused to refund me for my last night In which I did not stay. Staff was rude and clearly did not want to be at work. Front desk was often vacant and employees were hard to get ahold of , had bad attitudes for the most part, and were very unhelpful. When I inquired about getting my refund back I was laughed... read more
Business response:
Thank you for your review. We regret to read that our front desk staff was not available during the time mentioned and are sorry for the service issues you experienced while you were here. We have shared your comments with our team to be more diligent going forward. If you are in doubt and would like to review your charges further, please reach out to our front desk. We hope to have you back with us. Sincerely, Hotel Management
Nasty Dirty place the bedding smelled the room was not very clean. Tweakers and hookers walking around. Do not stay here
Business response:
Jeff, thank you for sharing your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and we are sorry for that. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Please give us another opportunity to provide a better experience ... read more
The room was the dirtiest, stinkiest room I've ever stayed in. Bad time to have such dirty hotel room.
Business response:
Thank you for being our guest. We are truly sorry your room was not in the spotless condition it should have been. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. We are taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Jerry, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Dana, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We need to talk, nern tryong to get ahold of you.i am very upset with your company and there's. Manger will not call me back and I can not get ahold of your company.
Business response:
Stephanie, it indeed was upsetting to read your review, and we regret the inconvenience caused to you. We may need additional information to look into this matter, so humbly urge you to please reach us out again for assistance. Your patience is appreciated, and we hope to have an opportunity to improve your impression of us on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.