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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very rude, never will be going back! If I knew how this place would be I would of saved my money and went elsewhere.
Business response:
We want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals. We appreciate your patience and invite you to stay with us again for a much better experience. Sincerely, Hotel Management
There was still leftover stuff on the carpet like popcorn, it was cleaned well. Many of the amenities were not available in the rooms. The staff couldn't answer why they wanted my employer info and the walkway into the building was dangerous because there was renovations happening. Plyboard was used and the weather was cold and icy, so that made the plywood slick and and dangerous.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry for the inconvenience you experienced due to renovations going on and that our service was not to your expectations. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There is an bad smell of the room and sheet and pillow. The room is not very clean. There is no cups for brushing your teeth. Staffs are friendly. I think it is the management that needs some improvements.
Business response:
Frank, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Kindly note, kitchenware for your suite is available at the front desk upon request. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
One night Bed was horribly uncomfortable. Check in service was par
Business response:
Jackie, thank you for choosing us for your overnight stay. We appreciate you taking the time to share your check-in experience. Please accept our apologies for the problems that inconvenienced you during that process. We know a first impression is important, and your comments will be shared with our team to prevent other such occurrences in the future. We also apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We wish we had the opportunit... read more
It took 30 minutes just to get checked in because the front drsk girl was on the phone with IT. Even tho she could still check people in, she made 3 of us wait until she got a huge line & then decided she better get off the phone. The beds were super uncomfortable. TV was blurry on most channels. There were food & drink stains on the desk chairs. Lastly there is NO sound barrier from the door to the hallway. You can hear absolutely everything going on in the hall. There were drunk people/guests that kept me & my son up till ... read more
Business response:
Thank you for posting a review of your stay. We apologize for the trouble you had at the time of check-in and the difficulties you encountered in your accommodation. Please be assured that we have discussed your feedback with the appropriate teams to fix the problems you mentioned. Also, know our front desk is available to resolve issues, so we are sorry we were not aware of the noise, as we would have been happy to try and resolve the problem or move you to another room. We would like to regain your trust and hope you will ... read more
Veer disappointing Requested free WiFi and free breakfast when making reservation.....we had stayed here a few years ago, it was great then.....not now! Breakfast was a coffee bar with granola bars or factory muffins......yuck! Room was very sparse, only one washcloth, we’ll used bed linens......would not stay here ever again!
Business response:
Anthony, thank you for choosing us again. We aresorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast choices. We also apologize for the disappointment you had with our room and regret the inconvenience caused. Kindly note, the amenities you mentioned are available at the front desk upon request. We will remind our staff to communicate this more clearly going forward. Thank you again for your feedback, and we hope you will reconsider and give us an... read more
There was trash in the kitchen area that had not been clean. The bathroom also had old hair.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the housekeeping team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.