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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The non smoking room smelled like it had been smoking room for months before.
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
no coffee in the rooms. only thing in the morning was a hard old blueberry muffin
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your feedback for the breakfast is shared with the brand leaders in an effort to improve our breakfast offerings. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Not as Expected When I was booking, I really didn't realize how "brief" is their "breakfast". More pricing, but poorer service than the other hotels we stayed. We won't come back. Thanks for the service anyways.
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay and are sorry for the inconvenience you had. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Also, we regret knowing our pricing was expensive. Kindly note, we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. We hope you consider giving us a chance to improve our impression on you on your next visit to our are... read more
We stayed the night in Billings Mt at the Extended stay on Tuesday, August 6t for one night. We were Towing a small uhaul filled with Bronze Sculptures heading to an art show in Loveland, Co. We asked the person at the front desk where we should park with the uhaul. She tolded us where to park so we did. We got up the next day and went to pull away and the trailer doors on the uhaul swung open. Some punk cut the lock of the trailer and robbed us of $15,000 with the sculptures. The hotel has no surveillance camera. The cops w... read more
Business response:
Dear Guest, Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced vandalism to your property during your stay with us. We take the safety and security of our guests and their property very seriously. Our management team has been working closely with local authorities to investigate and prevent future incidents of this nature. Thank you again for being our guest, and we would love the opportunity to welcome you back again soon. Sincerely, Hotel Management
Our room was nasty smelling and poorly cleaned. Carla was great but terribly over worked and the property was very poorly maintained
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels to ensure such incidents do not repeat. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The hotel was cramped and our room was dirty. We found odd objects and junk under the bed when searching for a missing shoe.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered in your accommodation. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Short and curlies in the bed, no plug in the sink, no ice bucket, no ice, loud squeaking bathroom door and open bags of food in the cupboards. Been in worse places, but wont stay again
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Will never stay here again The staff at the front desk were rude and cursing in front of my kids the room smeeled of stale cigarettes the bedding was not clean and reeked of bad body oder and had hair on it and there were beetles crawling in my kids bed
Business response:
Mandie, thank you for choosing to stay with us. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our team to make sure the incidents you mentioned do not occur again. We have also asked our pest control provider to service your room immediately. Kindly note, we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We would like to regain your t... read more
Breakfast was only small muffins and granola bars. Instant oatmeal packets but without any milk? Coffee without any cream? But they claimed to provide breakfast?
Business response:
Thank you for posting a review od your stay. We apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.