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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Pitiful This is a terrible place. Filthy mattress. Would you like to see photos ?
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not for me!! We left shortly after check -in. .Did not feel safe in this hotel, plus the carpet was FILTHY!!!!
Business response:
We are sorry for the cleanliness issue and that you felt unsafe while here. Your feedback for the carpet is shared with our housekeeping team to be more diligent going ahead. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
This has been the worst hotel that i have stayed in my life. Place is filthy. Horrible customer service. Stayed 8 nights and not a single time anybody cleaned the room. Will never stay in an extended stay hotel. Every two days the key wont work. Tbe bathtub has a big leak into the bathroom. Horrible experience. The first night i waited over an hour to check in because the lady could not find my reservation
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Business response:
Marilyn, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
The place was clean But falling apart. The facing on the cabinets and bathroom door were coming apart. The hair dryer blew up - apparently s problem they’ve been having because the front desk said they are waiting for new ones. When I asked why my room wasn’t cleaned and it was almost 4:30 in the afternoon. I was there until that if I was staying less than a week there are no housekeeping services. I’ve never heard of that. And in the bathroom there was only shampoo and no conditioner. There wasn’t even a plastic cup to have... read more
Business response:
Thank you for being our guest. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well-maintained hotel with a friendly staff at a good value. It is never our intention to disappoint you in any way, and we hope you wi... read more
The best think about this place is the pond, it’s poorly maintained limited staffing.
Business response:
Thank you for choosing to stay at our hotel, and we are disappointed to know you had an unpleasant experience. It is never our intention to lose focus on providing excellent hospitality. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management
Decepção Total Quarto cheirando a mofo, sujo, encontrei barata, café da manhã, somente café, chá e bolinho, não veio ninguém limpar o quarto etc. Muito caro, pelo preço que paguei no mínimo deveria ser limpo.
Business response:
Alcidio, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.