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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
this was a filthy hotel, the carpets were disgusting and it was a disgrace. we were stuck because all the hotels for miles were sold out due to the season, we had to wait two days before we were able to switch our rooms, it was a very upsetting situation. I have never seen such a filthy room. The carpets had horrible stains everywhere, and even the mattress was totally stained.
Business response:
Tracey, thank you for taking the time to post your review. We sincerely apologize for the housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Our state was absolutely miserable. Not recommende
Business response:
Stephen, thank you for choosing our hotel on your visit to the area. We are disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Carol, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Hôtel à éviter Hôtel peu accueillant, pas confortable et bruyant car trop près de la route et de la voie ferrée . Décoration surannée.Chambre de petite taille. Aucun ustensile dans la cuisine, petit lit de 140, jamais vu auparavant aux États-Unis ! Seulement 2 tables et chaises près du barbecue pour l’ensemble des clients de l’hôtel. Un petit déjeuner insignifiant, pas de piscine ... Le prix, 148 euros n’était absolument pas justifié.
Business response:
Isabelle, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Requesed a refund horrible place did not stay not sure how Expedia keeps putting these places on there wesite
Business response:
Thank you for choosing to stay at our hotel. Please accept our apologies for your unpleasant experience. We appreciate your feedback as it helps us to improve going forward. We appreciate your business and hope we will have another occasion to meet your expectations and provide you with outstanding service. Sincerely, Hotel Management
Roach and mice stay rent free! The room smelled of mildew as soon as I turned on the light in the bathroom light a roach ran for his life. I instantly went to the bed and inspected that and when I pulled back the cover they masked bloody sheets underneath now I'm apauld. The mangement swicthed our rooms but the next room still stank, not only that it had the biggest mouse hole by the door and yes Mickey paid us a visit, this place is the worse...DO NOT STAY HERE, YOU'VE BEEN WARNED!
Business response:
Dear Tanisha, thank you for being our guest and for sharing about your visit. We are so sorry for the poor experience and that we failed to provide you with the fresh and clean accommodations you deserved. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to the attention of our front desk so we can act immediately. It is our hope to welcome you back for the quality and standards of servi... read more
old , needs updating, room smelled like old socks, and smoke.bugs in room, horrible. water pressure sucked.
Business response:
Thank you for reviewing our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Do not stay here. The place has mold and is just unkept. Stains etc abound. Understaffed, similar prices at way better facilities nearby.
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.