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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Don't stay Our stay was quite lacking. We booked a single bed room and instead were placed into a double bed room because no single bed rooms were available, but no one cared to mention this when we where checking in. The carpet in the room was full of loose dirt in areas, the bathroom tub had a dirt stain in it. The appliances where rusty and the refridgerator also had some staining inside it. The beds where well made, but once the covers came off, the bedsheets were full of stains underneath, and there was a bunch of black... read more
Business response:
Thank you for choosing our hotel for your lodging recently. We were extremely concerned to read about the inconveniences you experienced during your stay, and would like to offer you our apologies for this. Thank you for bringing this to our attention. We have shared your feedback with our team and corrections have been made. We hope you will give us an opportunity to make this up to you on a future stay and show you the hospitality that you deserve. Sincerely, Hotel Management
No cleaning service. Told at check this is an additional charge. Breakfast poor coffee and small muffins. Called a to go breakfast. Noisy.
Business response:
Stewart, thank you for sharing your experience. We are sorry you were disappointed with our housekeeping policy and apologize you were unhappy with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Brendan, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The position is cool. Close to lake. The first room smell bad and showed don’t drain properly. The a/c are to close to bed. The more disappointing is a breakfast. No right place on the recepción place. Capacity for4-6 people no seething place. Only cofee , granola bar and a cup pancake
Should be renamed motel 1 at best Room was in disgusting condition. Recliner chair in room would not stay folded in. Kitchen had nothing in it and multiple requests only resulted in a few items being put in the room. Toiletries were appalling. A little sliver of soap was all that was provided. Room was not cleaned at any point during my stay.
Business response:
Bruce, thank you for taking the time to evaluate your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No maid service......................!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Thank you for your review. We apologize you were unhappy with our hotel policy. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from us. Sincerely, Hotel Management
Business response:
Emmanuel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The place is very dirty and it has a strong cigarette smell. The soap looks like a piece of "dry stone" and it's impossible to use it.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
2 customers 1 room & locked out at 2:30am Well we checked in, since they were “out” of queen beds we got a double, once we looked at the room, we decided to go back and ask for a queen or king bed since we wanted one big bed, not two little ones. So, we went back and the lady said there’s one queen that just got finished getting cleaned so she switched us to the queen bed room. About a hour after we were in the room another couple walked into our room. I called the front desk and they said they never updated into the compute... read more
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.