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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was in close proximity of the airport and of my business meetings location. There were essentially no amenities to speak of. They don’t stock the rooms with cookware, a coffee pot or shampoo and conditioner. Their continental breakfast consisted of granola bars, with no fresh fruit, juice or milk. I was not impressed. In addition, the made service was non existent. I wasn’t aware that you had to request it.
Business response:
Thank you for taking the time to review your visit. Although our location was ideal for your needs, we apologize for your disappointment with the in-suite amenities and for not meeting your expectations with our grab-and-go breakfast. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Toiletries are available and complimentary at the front desk at any time. We will also share your feedback with o... read more
Non smoking room and it reeked of cigarettes. Was not impressed at all. I reserved a queen room and when I got there they had to upgrade definitely was pissed off about that one!
Business response:
Wes, we apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Way too loud Had a family or something above me and the teenage boys kept playing football up and down all the halls on all floors until late in the night. Called and complained, but nothing was done. The bed was way too hard, and no maid service if you dont stay more than 7 days.
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We are terribly sorry for the disruptions and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
It's not a hotel, it's a dorm room lacking electrical outlets, but w a refrigerator,
Business response:
Thank you for taking the time to evaluate your stay. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Cami, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
This is not a good Extended Stay I have stayed at a lot of Extended Stay America's over the last few years and have learned that they can be truly a "hit" or "miss" proposition in terms of quality and value. This extended stay is most definitely a big "miss." We arrived at 4pm and had to wait an hour and a half for them to clean our room. The rooms were small and worn. The linens were old and lousy and the air conditioning didn't work well so the room was uncomfortable in the afternoon. There was no outlet next to the beds t... read more
Business response:
Clifford, please accept our most sincere apology for the difficulties you encountered while you were here. Your feedback is important for us, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The bed was so dirty. As well as the lobby. I DON’T RECOMMEND THIS HOTEL
Business response:
Please accept our sincere apologies for the cleanliness issue you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems aren’t repeated going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Victor, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,010 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.