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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Seriously? NO ICE MACHINE? Location is good and that is the only thing that is good. Sheets are old and not comfy. It is a "suite" but they dont give you plate, soap or anything. "Breakfast" consists of some muffins and protein bars. This is the first hotel Ive been to in my life that doesnt provide you with a ice machine. The rooms are stuffy and bathroom is horrible. I will never go go to another extended stay again.
Business response:
Vincent, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do n... read more
Good service, BUT THAT IS THE ONLY GOOD THING The sad thing about this hotel is that the service is very good, the front desk was kind and helpful, the manager when I asked for a refund and to cancel the night we had booked was very understanding and accommodating!! But the people staying at this hotel are rough to say the least! Most that I saw walking to there rooms or smoking outside look like they had an aversion to bathing. It’s a non smoking hotel but so many of the people staying smoke that the halls and rooms smell o... read more
Business response:
Kylee, we apologize for the odor issues encountered while here and regret the inconvenience it caused. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
I have been here nearly a week & not once has housekeeping knocked to even offer services, much less clean towels! Most staff is accommodating & friendly. But one older lady is extremely rude & unafraid to show just how judgemental she is. No ice machine, and as far as "comp breakfast" the options are little to none. Oatmeal, coffee, hot chocolate & individual muffins. No milk no juice, but it is better than absolutely nothing! I recommend else where if you want satisfaction...
Business response:
Thanks for being our guest. We sincerely apologize for not explaining our policy to you on arrival and for the service issue from one of our staff member. Kindly know, housekeeping is done on a weekly basis to respect the privacy of our guests. Also note, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Your concerns regarding our breakfast offerings and the poor service are discussed with the concerned individuals in an effort to improve our fu... read more
They don’t honor your reservations!!!!! They gave our reservation away. It was given away at 4 pm. Then the hotel charged my credit card for not showing up.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the futu... read more
Business response:
Please accept our sincere apologies for the issues you experienced. I truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Close to airport Good location, but found a black hair in my sheets and some of the towels were worn out and stained.
Business response:
Thanks for evaluating your visit to our hotel. Although you liked our location, we apologize for the cleanliness issue you noticed while being here. Your feedback has been discussed with our housekeeping team to be more diligent with their duty. Please consider giving us another chance to serve you better on your next stay with us. Sincerely, Hotel Management
Extended Stay The place advertised a continental breakfast , upon checking in we are informed that the continental breakfast is muffins, granola bars and coffee. No ice machine , and bugs on the bed.
Business response:
Michelle, we sincerely apologize for the cleanliness issue you experienced in your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. Also, your concern regarding our complimentary grab-and-go breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Clean enough but much better options close by. This hotel is clean for the most part. Having said that, we stayed two nights and didn't get a good nights sleep either night, because of loud neighbors. (blaring trance music at 430 in the morning.). Other people running down the hall at all hours.. Front desk woman the second night was not very friendly. She seemed annoyed at anything i asked. Seems you get a wide variety of occupants at this place, and i don't mean that in a good way. Needed to stay another two nights in Bois... read more
Business response:
Christopher, our goal is to provide a comfortable night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel and that we weren't able to fix the issue to your satisfaction on this visit. Thank you for your business. We hope you will allow us another opportunity to show you our excellent hospitality. Sincerely, Hotel Management
Stay not so good They say they have free breakfast. NOT. I don't consider coffee (which I don't drink) and granola bars breakfast. Also, no blow dryer in the room or ice bucket. I won't be staying there again.
Business response:
Mary, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,010 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.