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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just fair for the price The staff was nice. The room was fair. We reserved a King but were put in a queen. Nothing special. The so called breakfast is just a few granola bars and coffee. No fruit, eggs, etc. Not really a breakfast, just an unhealthy snack.
Business response:
Mitch, We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
free breakfast consisted of energy bars cereal wit not happy misadvertisement no breakfast as advertised
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Staff was rude unprofessional, room was dirty and given a queen size bed when asked for a king size.
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. ... read more
Spend the extra money! Terrible and rude staff, room smelled aweful, had to go to the store and buy deodorizer! Bed was smaller than a queen, lots of loud people, one guy was playing trombone in the hall!
Business response:
Logan, thank you for your candid feedback. I was concerned to read your comments and apologize for our staff members being rude to you and also for the foul smell you experienced. We provide thorough training for all associates, and we will redouble our efforts on improving our service. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit. Sincerely, Hotel Management
Wish we had never upgraded to this hotel. Unbelievable. They charge $104 a night but expect you to bring out your towels if you want new ones. The hotel had a strange chlorinated smell. The freezer had rusted metal. The bathtub has a folding seat, so don't plan on taking a bath. The shower is even worse. It's like getting a shower from a faucet. The water pressure has been turned down quite a bit so they can save money. Shameful. It was the worst shower I've experienced in a hotel. I asked the manager about the shower situat... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
A horrible experience. The beds were made but the sheets were dirty, unchanged from the last guests. It was disgusting. The staff was not surprised at all. I would never stay there again. They should be shut down. A horrible experience!!!!
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Gross The room was supposed to be a non smoking room. It reaked of smoke and all of our clothes smelled like smoke. We are all crazy allergic to smoke so this left us with problems for our skin and breathing. Also, very different from other extend a stay hotels we have stayed in previously.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Disappointing breakfast. Hotel is okay. They claimed they served a continental breakfast but not enough offered to fit even a small island let alone a continent. All they had was coffee and granola bars/muffins. Room was okay. Did not appreciate they didn't have an ice machine. Big fridge was nice.
Business response:
We value you as our guest, andwe appreciate you taking time to review our hotel. We arehappy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with full size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on ourproperty, and we apologize for your disappointment with this as well as our complimentary grab and go breakfast. Thank you again for being our guest and for your feedback. Sincerely, General Manager
Wifi The WiFi never worked. Spent an hour on the phone with tech support never worked. Guess the clue was when I checked in the lady gave me the phone number to support and said some people were having problems.
Business response:
Cindy, I apologize for the disappointing stay you had with us. We are sorry for the issues you encountered and the inconvenience it caused. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope to have the opportunity to welcome you back in the future so we can provide a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,010 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.