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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DONT STAY HERE if you want to sleep! Very disappointed in the housekeeping & front desk staff. I have been here for 3 weeks so far and you get once a week cleaning, the first 2 weeks they tried to enter my room on the WRONG DAYS even though I had a Do Not Disturb sign on my door AND a Pet Inside sign, which I was told they WOULD NOT ENTER. The 3rd week, they missed my day so the following day I made sure I would be gone for several hours with my dog, I returned to a dirty room, and upon my leaving I even let the front desk g... read more
Business response:
We apologize you are not satisfied with your accommodations and for any disturbances. A relaxing stay is important, so we understand your frustrations. We do want to let you know our team is available to assist at any time to ensure your complete satisfaction. Thank you for letting us know and we will do all we can to assist. General Manager
Won't stay at an Extended stay again They gave our guaranteed prepaid room away so after driving 10.5 hours to get there we had no room on a very busy weekend. The girl at the front desk, Ashley, needs some serious customer service training.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
We left and did not stay. Room was dirty. Second Reservation person was very polite. Pretty sure we will not get our refund. It was really dirty.
Business response:
Thank you for taking the time to review your visit. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so I will share your concern with my housekeeping team. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, General Manager
Not a hotel I will stay in again... Hotel was OK. Nothing special. The room was clean, spacious and comfortable. BUT, the night was a nightmare! Screaming, yelling and profanities in the hallway and nobody did anything to put an end to this. Morning reception guy sad I don't understand why they didn't call the police"... I asked him to tell the Manager about this ordeal, but we never got a call from the Manager... "Breakfast" was non-existant with a few chewable bars and very badly burnt coffee. Why stay here when we could h... read more
Business response:
We apologize for the noise issues you experienced and regret that we didn't take corrective actions. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us another opportunity to have you as our guest. I am confident we can replace this experience with a more positive memory! Sincerely, General Manager
Thin Walls Nice room. However, the walls must be super thin. We could hear the people next door snoring all night.
Business response:
Esteban, thank you for the candid comments. We are sorry that your sleep was disturbed, and we regret the inconvenience this caused. I will share your concern with the individuals in charge of future enhancements in our hotel. Thanks again, we hope to have the pleasure of hosting you again. Sincerely, General Manager
Tiny beds Beds parked right by AC fan blew on us all night.
Cold stay. We paid online 7$ extra for a king bed but when they got their the only king available was unable to be given to us due to repairs. We weren't able to get money back with booking online. The first room they put us in the heater was broken. Had to switch to a second room. The rooms were so cold and should have been heated already when walking in. We had to leave the stove burners on to help heat the room faster. Free breakfast was pathetic. Just coffee and and muffins, that's it.
Business response:
Thank you for taking the time to provide your feedback about our hotel. The experience you described is unacceptable, and I sincerely apologize. To ensure that a situation like yours doesn't happen again, my team is completing additional training. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Housekeeping staff needs to be replaced The key wasn't programmed correctly the first time. After finally getting into my room, I found a sink full of dirty dishes, an unmade dirty bed, food containers, etc. The person working at the front desk informed me that they've been having issues with that happening. Second (and final) Stay,consisted of finding 2 dirty towels, brown water coming out of the shower, and dried white gel soap (?) on the shower walls.
Dirty Found a spider in the bathroom and there were white stains all over the chair. Nice staff. But dirty room. Also, no shuttle to airport even though they let you park your car there for free while you fly out.
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that you did not enjoy your visit. We can assure you that all concerns you mentioned will be addressed. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,010 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.