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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nosey on 3rd floor had to move me to 2nd floor. Lights went out no heat 18 degrees outside cannot even dial operator phone not working. No generator? Never come back here again
Business response:
Thank you for choosing our hotel. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the maintenance issues you had. Your feedback will be shared with the appropriate team members to improve our service going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Not a hotel This need to be advertised as an apart hotel as it is Small apartments And does not function as a hotel. They are very loose about what they promote. Breakfast is coffee but written up like breakfast even on their own keycard. They are not able to have sufficient coffee and they are out of other offerings very rapidly. They lack communication skills
Business response:
Kim, thank you for your review. We are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We are reviewing this situation with our staff to ensure the coffee is always well-stocked. We are sorry our hotel did not meet your expectations, and you did not find our staff at their best. Your feedback is important to us, and we will use it to improve our services... read more
Chips on counter tops, chips in the flooring, right side lamp close to bed did not work. Was put in a smoking room, had to wait to get changed to another room.
Business response:
Thank you for your review. We apologize for the issues in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We also apologize for the inconvenience you had while changing your room. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
When I arrived to make the entrance to the hotel the clerk already wanted me to show my credit card I made the reservation I explained that I had paid with my virtual credit card with my checking account in Brazil but still he almost won't let me make my stay
Probably would not stay here again No one behind the desk when we got there. We had reserved and paid for a room with 2 doubles and none were available. They gave us a king and a very uncomfortable sleep sofa. Sheets were not in the room for the sleep sofa so called the front desk and she asked me to go down and pick them up. Continental breakfast consisted of prepackaged muffins.
Business response:
Kathy, thank you for choosing to stay with us. We apologize for the reservations and for not being able to accommodate you in the room you booked. Please be assured that we’re investigating what went wrong in your instance, and we are taking measures to prevent such scenarios from happening again in future. We also regret your disappointment with the assistance you received from our staff. We have shared your feedback with our team to be more diligent with their efforts moving forward. We hope you will give us a chance to re... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.