Extended Stay America - Boston - Marlborough

Edward 

on Expedia

6 years ago

How do you not have a shower curtain in the tub? The bathtub was gross. It looked like someone dumped plaster in it or something. There was no shower curtain and the side entrance card reader was torn out. I stayed at this hotel a few years ago and it was in much better shape then. It's a real shame how much it has gone downhill. 

Yassine 

on Expedia

6 years ago

I’d rather not say but it’s local to my family’s home and everything else shops restaurants etc. 

Daniel 

on Expedia

6 years ago

Beyond unhappy. Someone sleeping in our room! We booked a room for a business trip with 2 queen beds. When checking in, we were told that only a king bed with sofa was available. We chose to take this room. A few hours later, when going to our room, there were people sleeping in it!!!! Completely unacceptable!!! We book frequently along the east coast and will avoid this chain of hotel indefinitely. Have yet to get our refund as well. 

Anonymous 

on Expedia

6 years ago

Since i booked this for a friend from out of town, i called the hotel in Marlboro to notify of late arrival. upon her arrival, she was told that she didn't have a room there and that she had to drive to westboro, where there was a room in her name. i was not notified of this change. when she arrived in westboro, she had to wait at least 10 minutes for the staff to come to the front desk to check her in. i will never stay at one of these hotels in the future. a refund would be nice for the stress of having to call the hotel(s... read more

Anonymous 

on Expedia

6 years ago

Understaffed, waited 30min in the foyer to check in. They were overbooked and the available rooms weren’t cleaned yet. Our room was very dirty. Smelled like smoke, waste in toilet, floors not swept. Tried to contact front desk but it was empty and nobody answered the phone. Waited another 20min to talk to someone so we could cancel our reservation and find another hotel. 

Anonymous 

on Expedia

6 years ago

The check In process was good every time I come in there.. I was given a room that haven’t been cleaned yet.. I had my service dog with me. The next day I get a knock on the door before 10 am. Check out is at 11 asking if I was gonna extend my checkout time.. I asked the lady check out is at 11 right. And she said yes.. I told her that it’s not even 10 yet why knock on my door and ask me that.. then she told me there is a charge for my dog and that the room I was in was not a pet room.. I told her I did not ask for this room... read more

Anonymous 

on Expedia

6 years ago

The mirror in the bathroom was dirty. The bed was uncomfortable and lumpy. I would not recommend this hotel. Next year I will pay more and stay somewhere else.