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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Aweful Terrible mattress, too hard full of bumps all over. I woke up with a terrible back pain. Be aware that you will be videotaped all the time while you are at the front desk. I’ll never be back there again
Business response:
Bertha, we appreciate your evaluation of your stay at our hotel. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the discomfort you had with the bed. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Reserver avec l’hotel directement Je voulais annuler les derniers trois jours, de ma réservation de 10 jours. Extended Stay aurait pu le faire mais hotels.com a refusé de m’accorder cette annulation!!!!!!!!!
Worst Hotel I Have Ever Stayed In This was the dirtiest and most foul smelling Hotels that I have ever stated in. The carpets were filthy, the bed sheets and pillow cases were foul. The hallways were faintly lit and room had no blow dryer or even decent water pressure in the shower. Do not be fooled from the photos of fake ratings of this property.
Business response:
Nick, thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
The room was not clean. We booked two queen bedroom and got king bed and a pullout sofa bed..
Business response:
Thank you for being our guest and providing your feedback. We apologize we were not able to accommodate you with the suite of your choice and apologize for the odor issues you encountered. Your comments will be shared with our housekeeping team for review and action. We appreciate your feedback and hope to have another opportunity to provide you with the suite you desire. Sincerely, Hotel Management
Terrible place, drug joint The front desk staff was high and the entire hotel smelt of weed. The room had such a strong smell we had to sleep with our windows open. We reached there very late so didn't have the choice of looking at other places else I would have definitely not stayed there.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Manager was 'missing' for 1/2 hour with other guests and myself in the lobby. Other guests mentioned the manager was "looking for rooms". What!? Manager showed up eventually to unruly guests in the lobby, and could not operate the check-in software (which was also terrible, I was handed a tablet to enter data in a system I know nothing about). I walked out, and if I have to pay for not staying there, it's totally worth it.
Business response:
Thank you for taking the time to review your stay with us. We apologize for the poor service you received from our staff. We assure you that this is not typical of our service levels, and we are taking the appropriate actions to correct the situation. Thank you again for your feedback, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Not suitable for a short stay. When we arrived, there was no one at the check in desk. We looked all around and waited more than 5 maybe 10 minutes. Finally someone arrived to check us in. We learned later there was a sign left on the desk asking us to wait, but it was turned the wrong way for us to read it. We went to our room and looked for glasses and ice. There was one glass and the ice cube trays were empty. We went to the desk, he was able to give us some glasses, but the only ice available would have been in the trays... read more
Business response:
Ronald, thank you for being our guest. We apologize and are disappointed to read our hotel’s service and facilities were not to your standards. Your feedback will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.