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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful Dirty, unpleasant, terrible undersized bed.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team to be more diligent going ahead. Also, we regret the discomfort you had with the bedding. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Candy, condoms, and pot, oh my! I've stayed at this location a few times as it's location is convenient for me. This is the last time I'll be at this location. Walked into my room, bed was made, things looked clean, but I found pennies, starburst candy, an open bottle of water, lids from Panera soups, and a cardboard box with a condom and other assorted items left behind. Also a single earring in the bedroom. Why hadn't these items been removed when the room was cleaned? I asked for another room, the clerk said they were f... read more
Business response:
Jennifer, thank you for the feedback. We are sorry for the difficulties you encountered in your rooms and regret the inconvenience it caused. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest's arrival. We are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Stinky First room has horrid smell permeating entire room.
Business response:
Matthew, thank you for being our guest. We are sorry for the cleanliness issue you experienced in your initial room and regret the inconvenience caused. Rest assured, your feedback has been shared with the housekeeping team to be more diligent in their efforts. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
How do you not have a shower curtain in the tub? The bathtub was gross. It looked like someone dumped plaster in it or something. There was no shower curtain and the side entrance card reader was torn out. I stayed at this hotel a few years ago and it was in much better shape then. It's a real shame how much it has gone downhill.
Business response:
Edward, thank you for being our guest. We are sorry for the housekeeping issue you had and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members to improve our future guests’ experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I’d rather not say but it’s local to my family’s home and everything else shops restaurants etc.
Business response:
Yassine, thank you for choosing our hotel for your stay. Although you liked our convenient location, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit. Sincerely, Hotel Management
Beyond unhappy. Someone sleeping in our room! We booked a room for a business trip with 2 queen beds. When checking in, we were told that only a king bed with sofa was available. We chose to take this room. A few hours later, when going to our room, there were people sleeping in it!!!! Completely unacceptable!!! We book frequently along the east coast and will avoid this chain of hotel indefinitely. Have yet to get our refund as well.
Business response:
Daniel, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Since i booked this for a friend from out of town, i called the hotel in Marlboro to notify of late arrival. upon her arrival, she was told that she didn't have a room there and that she had to drive to westboro, where there was a room in her name. i was not notified of this change. when she arrived in westboro, she had to wait at least 10 minutes for the staff to come to the front desk to check her in. i will never stay at one of these hotels in the future. a refund would be nice for the stress of having to call the hotel(s... read more
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.