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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Understaffed, waited 30min in the foyer to check in. They were overbooked and the available rooms weren’t cleaned yet. Our room was very dirty. Smelled like smoke, waste in toilet, floors not swept. Tried to contact front desk but it was empty and nobody answered the phone. Waited another 20min to talk to someone so we could cancel our reservation and find another hotel.
Business response:
We offer our sincere apologies for the cleanliness issue and the delay you experienced at the time of your check-in. The situation mentioned in your review concerns us a lot. Therefore, we have shared your feedback with the appropriate individuals, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the future. Sincerely, Hotel Management
The check In process was good every time I come in there.. I was given a room that haven’t been cleaned yet.. I had my service dog with me. The next day I get a knock on the door before 10 am. Check out is at 11 asking if I was gonna extend my checkout time.. I asked the lady check out is at 11 right. And she said yes.. I told her that it’s not even 10 yet why knock on my door and ask me that.. then she told me there is a charge for my dog and that the room I was in was not a pet room.. I told her I did not ask for this room... read more
Business response:
We sincerely apologize for the poor service provided by some of our team members. Your feedback is shared with them to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
The mirror in the bathroom was dirty. The bed was uncomfortable and lumpy. I would not recommend this hotel. Next year I will pay more and stay somewhere else.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered in your bathroom and that you were disappointed with your bed. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Also, know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope you will consider giving us a second chance the next time you are in Marlborough. Sincere... read more
Je n'ai rien apprecié, j'ai été terriblement déçu, supposé avoir déjeuner continental inclu il n'y avait que du café j'ai reservé là car il y avait des cuisine dans la chambre je voulais economiser les resto mais 1er soir rien pas assiette pas de chaudron de dispo....de plus la chambre etait supposer etre non fumeur sa sentait la cigarette. S'etait sale le dessous de lit avait plein de cochonnerie bouteille de plastique kleenex sale ....plein poussiere sur les lampe et chambre de bain aussi . De plus jai rester 2nuits ils so... read more
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you... read more
We made a reservation but when we arrived we were told that the walk ins had first priority and that there were no more rooms available. They said we would have to go to Another hotel but didn’t have the address, they said we should just use our GPS to find it, it was 35 miles away. Two other customers had the same experience.
Business response:
Thank you for your review. Please accept our apologies for the mix-up with your reservation and for not being able to accommodate you. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we‘re reviewing this situation to see what went wrong, and we will be taking extra care to avoid this in the future. We have also discussed your feedback with our front desk staff to remind them our main goal is to provide outstanding customer care to our guests... read more
Dirty hotel The hotel was very dirty. My family checked out after the first night and filed a complaint with management. We are calling on Monday to request a refund as it was a very unsettling night
Business response:
Michael, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hot... read more
Awful place'!,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,l!,,,,,,,,,,,,,,,,,,,m,,,,,,,,,,,,,,,,,,,
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Terrible experience. Had booked a two night stay but had car trouble so messaged through the Expedia App that I would check in the following day in the morning but they still decided to cancel my reservation and will not refund my money.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.