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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean and the staff was very unfriendly. Had a room with King bed and pull out sofa. No extra pillows or linens for pullout and when asked check- in attendant at desk he was very bothered but the request. A smile can go along way.
Business response:
Thank you for your review. We apologize for the cleanliness and service issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team to be more diligent with our efforts moving forward. We have also shared your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
This property has gone downhill. The place was so dirty! Our room had dirty and sticky floors. The place smelled so bad. The tub and toilet were not clean. The bed did not have a proper fitted sheet. Plus the headboard looked like someone threw something at it. I did not have a good night sleep. Checking in was a nightmare. There werw 20 people in the dirty lobby waiting for one person who was not in the front but walking around. Poor guy looked so overwhelmed. He was trying but there were so many people. I have stayed many ... read more
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates and have shared your comments with the front desk team in an effort so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Since... read more
El cuarto estaba demasiado sucio; microondas, nevera y toilet. La cama tenia pelo y el toilet también.
Business response:
Veronica, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No comment. Staff was not friendly. Check-in process was not smooth. Not courteous
Business response:
Thank you for taking time to review your stay. We apologize for the unprofessional encounter at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Very dirty. Rooms not well cleaned. Saw pubic hairs all over bathroom
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. Please know we are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
First room was not cleaned, the kitchen area had food crumbs on the floor and refrigerator, bed cover had a cigarette hole, and there were ants around the base of the toilet. So we were upgraded and that room was cleaner but the couch had a torn cushion and the refrigerator made noise all night.
Business response:
We apologize and regret the inconvenience you encountered in your rooms. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Managemen
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.