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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Room was dirty with oil on one of the counters, heat was not adjustable. Front desk could not move me to another room that night due to overbooking and then forgot to switch me the next day. Was not real concerned with moving me.
Business response:
We truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
The only thing worse than being situated just down the hall from all of the smoking rooms was the rampant pot smoking that perfused the entire hotel. I’ve stayed at ESA hotels elsewhere without issue, but this property was so horrible that I’m probably going to avoid ESA in the future.
Business response:
Dear Guest, thank you for taking the time to share your concerns with your review. We apologize for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests moving forward. It is our hope you will reconsider giving us and the brand another chance. We are confident we can earn back your trust on ... read more
Poor Experience Very bad Customer Service. Lobby was vacant for over 15 minutes before someone arrived to check my family in Room was not the cleanest or good smelling
Business response:
Joseph, thank you for being our guest. We are sorry for the service issue your family experienced at the time of check-in. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. Also, we have asked our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
When we checked in there was an overwhelming marijuiana smell in the hall ways and the room smelt like cigarettes.
Business response:
Dear Valued Guest, Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
Business response:
Amber, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Terrible very slow reception time. Very unappealing lobby. Room old, cabinets peeling and cracking. Shower and bathroom old. Room dingy feeling. Breakfast was surprisingly sparse!! not an enjoyable stay. I barely slept at al!! I had a very long drive and had a very long day ahead of me ...I needed sleep but could not get much! I was not happy.
Business response:
Allen, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and our breakfast offerings will help us improve our future guest experiences moving forward. Also, your feedback for the service issue is shared with the front office team to be more diligent and ensure such issues does not happen going ahead. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Worst hotel I ever stayed. Nonsmoking floor and rooms smelled OVERWHELMINGLY like smoke (for 3 days). Not exaggerating in the least. Management appeared oblivious, but there are several complaints of the cigarette smell in other reviews. You have to dispose of your own garbage. Not every room has a hair dryer (bad for winter). Rooms were not clean when we arrived (hair in the shower catch and glass/bottle rings on counters (obviously hadn't been wiped down).
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Business response:
Paul, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.