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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place I’ve stayed Stayed two days got no cleaning services between days. Had to calm down to front desk for new clean towels. Was told continental breakfast would have more then just granola bars and oatmeal packets but it didn’t.
Business response:
Jeff, thank you for being our guest. We are sorry for the unpleasant stay you had with us and that you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, please know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. It is never... read more
I give it 1.. bed was ok Well I'm sorry to say but I didnt like it cause it was dirty especially the bathroom toilet dirty all over shower too refrigerator, microwave jus dirty housekeeping did do a good job at all
Business response:
Terry, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your n... read more
The property was absolutely different with the pictures show on Expedia . very low quality bed, old furnitures, old bathroom, and small kitchen
Business response:
Thank you for your recent stay. We apologize for not being able to provide you with an exceptional stay. Your feedback about the condition of our room will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Good location. Nice staff. Had to change rooms 3 times — the first time was due to a loud chirping sound from the low battery on the smoke detector, the second was due to a very loud/broken fan and noise from evening construction work being performed on the property, the third room had food left in the refrigerator and food in the drawers. We did not get a new room despite the food as the staff said we had already changed rooms too many times. Disappointing and frustrating.
Business response:
Thank you for being our guest. We are sorry for the issues you had in your rooms. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
At check in they overcharged us and said the manager on Monday would have to refund us. Expedia price was $221.14 but at check in they charged us $245.72. Next, the room was dusty, unvacuumed, the microwave was dirty, the toilet base looked like it hadn't been cleaned in months and there was dirty shorts & empty shampoo bottles under the bathroom sink. The staff was never at the desk. And even though there sign in the room and the documents handed to us at check in said there was utensils, plates, cups, pans, etc. available ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the issues you experienced during your stay with us. Our management team has been made aware of your concerns, and we will be following up with our housekeeping supervisor to make sure our procedures are being followed correctly to ready rooms for incoming guests. Additionally, we apologize if there was a mixup regarding your bill. If you are still in doubt, our front desk team is always available to further discuss your charges. Thank you ... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Waited at counter for over 10 minutes for Check in. No person at desk to check me out in the morning. Non-smoking room - reeked of smoke. Ask to get relocated, no other rooms available. At 5:00 am, trash truck came in to empty dumpster right near window. Poorly run and poorly maintained. Never again will I stay at extended stay.
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping and front desk team to be more diligent in their work so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Bleh The front desk attendant "Thomas" is absolutely the slowest, rudest, most incapable Customer Service professional that I have ever encountered.
Business response:
Tamara, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
It took 45 minutes to check in, and then my room key didn't work! Furthermore, there was no coffee pot, cups, glasses, or any of the usual "basics" in the room. I had to walk back to the registration desk to ask for a glass so I could drink some water? After the fiasco with my key? I don't think so!
Business response:
Please accept our sincerest apologies for the issues you encountered upon arrival and that you were unhappy with our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.