Extended Stay America - Boston - Marlborough

Marco 

on Expedia

7 years ago

I rent room for my employees receptionist give them the mos horrible time never use this hotel again was awful workers dust stay receptionist refuse to refund money I call cc American Express bad service bad people 

Colleen 

on Expedia

7 years ago

I could not even stay the night. No internet and it smelled and was dirty. 

JOSE 

on Expedia

7 years ago

This place is a dump! First Room was disgusting and had bed bugs , second room never was cleaned bed had yellow stains all over there was garbage left all over the floor I rather sleep in my car or at a bus stop NEVER COMING HERE AGAIN! 

Anonymous 

on Expedia

7 years ago

Needed a room quickly. Will now know to take the time to look for a smoke free hotel. Room was on a non smoking floor, but that certainly wasn't the case. As soon as we exited the elevator onto our floor the smell of cigarette smoke engulfed us. I complained to the staff at the front desk...response was they'd see what they could do, but it would be hard to figure out where it was coming from. To top it off, when we (myself, husband & 2 children) were trying to go to bed, the stench of weed was coming into our room. 

Paul 

on Expedia

7 years ago

How is this hotel a 3 Set my family up to stay at this location Dirty, run down and unfit to have family stay at 

Patricia 

on Expedia

7 years ago

I booked in the AM with my dog I got there and there was an aditional fee for my dog and the room I was in was by the exit door were EVERYONE ALL night slamming the door when they entered exited to have a cigarete causing my dog also not to sleeo all night log becase he was woke everytime someone entered or exited therefor wakeing me as well we should have been put in a place awayfrom so much traffic. And I should have had this fee tould to me when I booked and when I asked if it was ok to bring my dog. 

Andrey 

on Expedia

7 years ago

Dishonest management I booked 2 night stay on March 8 due to power outage in our house. I was not sure if I needed 1 or 2 night, but cancellation policy stated that I can cancel before 6pm and there were no reason not to book 2 nights. Upon checking I notified the front desk that I might need to cancel second night, and they said it is fine, I just need to do this through Expedia. Before 6pm the same day the power was back and I notified front desk that I do not need the second night. They asked be to call Expedia. I called ... read more

Samantha 

on Expedia

7 years ago

Think twice! No handles for the bathroom door. No clean dishes or silverware plus no plastic ones either. Lobby reeked of weed. Pink and black mildew all over the shower tiles. Bathroom sink plug wouldn’t go up so had to brush teeth in the kitchenette. Worst hotel experience I’ve ever had