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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
got to hotel room and it was filthy trash still in room and tub was dirtty
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Robert, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hotel was clean no problems, but that disappeared I get there at 10:45pm. The receptionist said that because of shift change he’s going to stop for Sertain amount of time to switch Personel. We’ve been standing on line till 11:35pm to checking. Extortion of our day life plus wait on line for 40mn on here’ll that I already made reservation for. It’s ridiculous, no hotel on earth make you wait to checking. Specially that late at night!!!!!!! Not a happy camper at all.
Business response:
Saad, thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the unsatisfactory service you received from our front desk team. Your comments have been shared with our the concerned team so that no future guests encounter a similar issue. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service. We look forward to welcoming you back soon! Sincerely, Hotel M... read more
Dont try to check in at night Arrived at 11 PM and it took the front desk FOREVER to check in two people ahead of me. They seemed very disorganized. When we got upstairs our door key wouldn't unlock our room. The morning staff seemed much more professional.
Business response:
Thank you for being our guest. We sincerely apologize you did not experience the best from some of our associates. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Loved the compact little studio space. Didn’t like no breakfast, no wake up call, no apology after failing to give me a wake up call.
Business response:
Thank you for evaluating your stay with us. Although you were pleased with your spacious room, we apologizefor not meeting some of your expectations and for the service issue you experiencedwhile you were here. Please be assured that we will share your feedback with our brand leadersto assist them when determining new breakfast offerings for future implementation. We have also shared your concerns with our team, and we’re taking extra care to avoid such incidents from happening again in future. Sincerely, Hotel Management
Not very clean Last-minute trip to a convention early the next morning stayed one night upon arriving at the room we open the refrigerator to find it fills with leftover food raw hamburger in the Freezer An empty food container up on the top of the cabinets and other miscellaneous food left in the cabinets are concern was that if they overlooked the refrigerator and cleaning up the room how good of a job they really do cleaning the room they offered to come in and clean it or give us a Nother room but it was already late whe... read more
Business response:
Linda, we sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Smell bad, room condition disgusting. Spider webs
Business response:
Paul. a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
Business response:
Laura, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.