Extended Stay America - Boston - Marlborough

Anonymous 

on Expedia

7 years ago

You get what you pay for Stayed the night due to a power outage in my town. It took two employees about 15 mins (with the wait of two other customers) to check me in. When I got to the room there was trash under the bed, (empty water bottle) an open/used bar of soap in the bathtub, handprints all over the mirror and it was evident that it was not vaccummed. I was busy getting ready to head out for night so I was unable to bring this to the attention of a front desk employee until later that night. When I told them all of the... read more

David s. 

on Expedia

7 years ago

A dump. This place saw its prime 20 years ago. 

Carl 

on Expedia

7 years ago

It was awful Room was filthy. Hotel was filthy. There were used panties under my bed. Would never stay at one of these hotels again. negative stars 

Anonymous 

on Expedia

7 years ago

Dirty and disappointing Arrived at 1030 and it took thirty minutes to get checked in. When arrived at room windows were wide open and heat blazing. Frig had lettuce laying in it. Floors were not cleaned with debris everywhere and bed was very uncomfortable. Other than that it was fine! 

Scott 

on Expedia

7 years ago

Very unpleasant. the check in staff was pleasant, but that was the end of anything good.. The room was dirty, I found pet food on the floor.. the bathroom was ok, with the exception of not having a light the first night and the public hair on the walls... when the service person came to fix the light they got dirt and wire clippings all over my personal belongings including my toothbrush.. they didn’t bother to clean up their mess whatsoever, they even appeared to have washed their hands with my soap and Towle. The smell of ... read more

Anonymous 

on Expedia

7 years ago

No hot water. Boiler was broken. Apathetic staff. No cleaning service to make the beds and replace the towels. Mildew in shower. Parking lot had random people milling about late night which gave a sketchy feeling. Do not recommend. 

pokambeatrice 

on Expedia

7 years ago

Definitely no frizz. No service at all . No room cleaning no towels changes . Very rigid rules and regulation 

Anonymous 

on Expedia

7 years ago

argh no room service, no taking garbage, inadequate tv channels no desk loud fridge, bright lights in parking lot, loud a/c, difficult access, smoke butt smelly 6 inches from where you slide key to get in hotel, gagged every time I entered hotel, terrible breakfast -coffee and little pastries wrapped in plastic - that's not breakfast 

tom 

on Expedia

7 years ago

They missed my wake up call 2 days in a row! The first time the clerk said she didn't trust the wakeup system so would leave the night clerk a message. The night clerk forgot even though acknowledging that he saw it. The second morning forgotten again with barely an acknowledgement when I mentioned it. As a result I was late for a major meeting and the only reason I was staying there in the first place. Then they charged me for the two days of Internet even after all the hassles