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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont stay here! Hotel was not well taken care of very noise shower head sprayed water all over bathroom
Business response:
Thank you for being our guest. We are sorry for the difficulties you had in your bathroom and for the inconvenience it caused. Your comments have been shared with our Maintenance team and they are looking into it immediately. We appreciate you bringing this to our attention and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Jales, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Room smelled like smoke, staff was rude, and I will never stay there again.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Staff were fine, room and building I would have to say were disappointing. Elevator smelled like cigarettes, hallways were poorly lit and room had poor air circulation. Bed had cigarette burns on the sheets and there was dried blood. I can accept that they do not do daily room cleaning, but the overall cleanliness of the hotel is unacceptable. Will not use hotel chain again.
Business response:
Mike, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
This hotel by far was the worst hotel I ever stayed in. The hotel staff disrespected me by giving out my information to someone I was trying to stay away from. They even let the person bang on my hotel room door and windows from 3am-5am non stop. I did not get any sleep at all during my stay. At check in they gave me a hassle trying to locate my reservation making leave the hotel and come back and when I got to the room it looked and smelled like someone was already there resting prior to my arrival. This hotel for the money... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Dirty! The place smelled of smoke. Didn’t use the shower it was horrible.
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Stinky!! Stayed in a non-smoking room that had an overwhelming smell of smoke!
Business response:
Melissa, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
David, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.