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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hôtel peu confortable Cet hôtel a meilleure apparence de l'extérieur que de l’intérieur. La chambre offrait un confort minimum, il règnait sur l’étage une vieille odeur de cigarettes imprégnée dans le tapis et les murs. Le petit déjeuner était minimaliste.
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Really poor condition Bathroom was disgusting- gaur everywand bathtub and toilet were chipped and couldn’t take a shower!! Dead flies on windowsill!!
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Had booked this hotel on expedia but was unable to make it so i cancelled directly with the hotel...didn't realize I had to call expedia. The agent confirmed the cancellation but then the hotel charge me $140 for a no show. I called expedia after numerous tries with the hotel and the manager, jason informed them that their agents can't cancel reservations and should never have been told that. He would not refund the no show fee. No wonder this hotel has horrible reviews. There are more than enough places in Marlborough to st... read more
Business response:
Thank you for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
I rent room for my employees receptionist give them the mos horrible time never use this hotel again was awful workers dust stay receptionist refuse to refund money I call cc American Express bad service bad people
Business response:
Marco, thank you for staying at our hotel. We apologize that we failed to provide you an exceptional visit. We are sorry for the service issues you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope you will give us another opportunity to regain your trust in us. Sincerely, Hotel Management
I could not even stay the night. No internet and it smelled and was dirty.
Business response:
Colleen, thank you for being our guest. We sincerely apologize for the inconvenience you encountered with regard to the wifi and cleanliness issue. Your feedback is very important, and thus we have discussed with the concerned teams to ensure we deliver excellent service and facility going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This place is a dump! First Room was disgusting and had bed bugs , second room never was cleaned bed had yellow stains all over there was garbage left all over the floor I rather sleep in my car or at a bus stop NEVER COMING HERE AGAIN!
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Marc, thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Needed a room quickly. Will now know to take the time to look for a smoke free hotel. Room was on a non smoking floor, but that certainly wasn't the case. As soon as we exited the elevator onto our floor the smell of cigarette smoke engulfed us. I complained to the staff at the front desk...response was they'd see what they could do, but it would be hard to figure out where it was coming from. To top it off, when we (myself, husband & 2 children) were trying to go to bed, the stench of weed was coming into our room.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
How is this hotel a 3 Set my family up to stay at this location Dirty, run down and unfit to have family stay at
Business response:
Paul, thank you for choosing to stay at our hotel. We are disappointed to read about the issues you and your family encountered. Please accept our apologies for failing to deliver the exceptional experience that you deserved. We have taken a note of your feedback, and we have discussed it with our housekeeping team to ensure this doesn’t happen again. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a more positive memory! Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.