Extended Stay America - Boston - Marlborough

B 

on Expedia

7 years ago

BEDBUG on the PILLOW When pulled sheets back, I found a live Bedbug on the pillowcase. Hotel Manager refused to do anything about it 

Anonymous 

on Expedia

7 years ago

Not a fan The room was dirty and the hotel was loud. There was a hair in the bedding and stains on the sheets. Someone's alarm clock went off at 4 AM for an hour. 

George 

on Expedia

8 years ago

Not What I Expected Pros: Room was clean and sufficient for a place to lay my head. Cons: Breakfast was minimal (granola bar) and coffee, clean towels if I was willing to go downstair, no bed service, not one kitchen item such as pan, plate, fork, nor glassware to go with the full kitchen, guy next door brought in his own sound system including subwoofer. Will not stay here again and will pay the extra bucks next time I am in the area. 

Kathryn 

on Expedia

8 years ago

Sleep stealer Made reservation online. Upon arrival to hotel unabe to access. Used phone and greeted by unwelcoming male attendant, he seemed mad that we were there. He states that the computer system will be going down for a audit at 1:00, it was 12:50. While waiting for the computer system he proceeds to tell us what a terrible hotel this is. Stated it was unclean, poor management, and poor corporate. States he would quit the next day. After one hour and forty-five minutes we did get checked into our room. In the morning o... read more

Robert 

on Expedia

8 years ago

Avoid this hotel Hotel was dirty. Room was dirty. There was garbage in hallway. Price was great. 

monaie 

on Expedia

8 years ago

Staff needs training on cleaning Staff was ok with exception of night manager. Garbage was constantly overflowing on outside of building. Side door unlocked at night, although had to key in front. Two of three rented rooms were substandard. Window lock broken on main floor, in room and no offer to repair. Fire alarm in room went off for a span of an hour off and on, bathroom was dirty, pull out couch was unusable. We had tonrent a room at another hotel to house the people who were to sleep on that.