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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked in the AM with my dog I got there and there was an aditional fee for my dog and the room I was in was by the exit door were EVERYONE ALL night slamming the door when they entered exited to have a cigarete causing my dog also not to sleeo all night log becase he was woke everytime someone entered or exited therefor wakeing me as well we should have been put in a place awayfrom so much traffic. And I should have had this fee tould to me when I booked and when I asked if it was ok to bring my dog.
Business response:
Patricia, thank you for being our guest. We're sorry for the noise issue you encountered during your stay. We would have been happy to address this issue by providing you with another room upon request. We are sorry you were unaware of the pet fee, we try to keep our guest informed about the same by publishing such information on booking websites. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel Management
Dishonest management I booked 2 night stay on March 8 due to power outage in our house. I was not sure if I needed 1 or 2 night, but cancellation policy stated that I can cancel before 6pm and there were no reason not to book 2 nights. Upon checking I notified the front desk that I might need to cancel second night, and they said it is fine, I just need to do this through Expedia. Before 6pm the same day the power was back and I notified front desk that I do not need the second night. They asked be to call Expedia. I called ... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Think twice! No handles for the bathroom door. No clean dishes or silverware plus no plastic ones either. Lobby reeked of weed. Pink and black mildew all over the shower tiles. Bathroom sink plug wouldn’t go up so had to brush teeth in the kitchenette. Worst hotel experience I’ve ever had
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
You get what you pay for Stayed the night due to a power outage in my town. It took two employees about 15 mins (with the wait of two other customers) to check me in. When I got to the room there was trash under the bed, (empty water bottle) an open/used bar of soap in the bathtub, handprints all over the mirror and it was evident that it was not vaccummed. I was busy getting ready to head out for night so I was unable to bring this to the attention of a front desk employee until later that night. When I told them all of the... read more
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
A dump. This place saw its prime 20 years ago.
Business response:
David, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
It was awful Room was filthy. Hotel was filthy. There were used panties under my bed. Would never stay at one of these hotels again. negative stars
Business response:
Carl, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Dirty and disappointing Arrived at 1030 and it took thirty minutes to get checked in. When arrived at room windows were wide open and heat blazing. Frig had lettuce laying in it. Floors were not cleaned with debris everywhere and bed was very uncomfortable. Other than that it was fine!
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sincerely, Hotel Management
Very unpleasant. the check in staff was pleasant, but that was the end of anything good.. The room was dirty, I found pet food on the floor.. the bathroom was ok, with the exception of not having a light the first night and the public hair on the walls... when the service person came to fix the light they got dirt and wire clippings all over my personal belongings including my toothbrush.. they didn’t bother to clean up their mess whatsoever, they even appeared to have washed their hands with my soap and Towle. The smell of ... read more
Business response:
Scott, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
No hot water. Boiler was broken. Apathetic staff. No cleaning service to make the beds and replace the towels. Mildew in shower. Parking lot had random people milling about late night which gave a sketchy feeling. Do not recommend.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.