Extended Stay America - Boston - Marlborough

George 

on Expedia

8 years ago

Very basic The hotel is clean but very much on the low-end. Even though it says it provides a continental breakfast it does not. It provides only coffee a couple granola bars and some prepackage muffins. They do not make up your room or provide any kind of maid service unless you're staying more than one week. It has a kitchen but provides no utensils not even a single glass. Would not necessarily recommend unless you're looking for strictly just a room with nothing else. 

George 

on Expedia

8 years ago

Glad it wasn't an extended stay !!!! The room was one first floor between a break room and a utility closet. The room had a terrible smell and when we tried to turn on the TV we found there were no cables or plugs!!! Staff said maintenance had left for the day and they didn't know where to find a power plug. Spend a noisy, smelly night with no TV! Thanks Extended Stay!! 

Anonymous 

on Expedia

8 years ago

Gruesome Business Stay AC unit in initial room was not working, maintenance was extremely rude and did not offer to fix the problem. The front desk was not as accommodating as we would have expected, we were asked to switch rooms in the middle of the night. The vending machine was out of order and all the front desk could offer was tap water :-(. Overall my stay was gruesome and inconvenient while on a business trip, would not recommend ever!! 

Yan 

on Expedia

8 years ago

Hope you are not in a rush! 45 minutes to check in on holiday weekend is ridiculous! This corporation should be ashamed to provide such poor service. 

Joe 

on Expedia

8 years ago

My first bad review ever! I travel a lot for business . 250-300 days a year. This was by far the worst experience to date . The lobby felt like you were being checked into a prison cell, when I arrived at the room there was hair throughout the tub and thought the bed especially on pillow . With in a few seconds my eyes were burning from the smell of curry so bad that I had to open windows and vents. I went right down to young lady at desk and explained the issues . Her réponse was " I have no cleaning staff on (5 pm ) which ... read more

Zack 

on Expedia

8 years ago

I would not stay here again Unfortunately this is not a wonderful place. Recognizing that it is a budget type hotel we did not expect the Four Seasons. But this hotel is very shabby. Our toilet would not flush and they had no one to fix it. Nor did they seem to care. Overall, just a bare bones place that does not have a lot to recommend it. 

Anonymous 

on Expedia

8 years ago

Just plain awful. Dark and dreary hallways with horrible odors. The room was dirty and air conditioner barely worked. Would never, ever stay at this hotel. Pay the extra money and stay at one of many nicer hotels down the road!