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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Definitely no frizz. No service at all . No room cleaning no towels changes . Very rigid rules and regulation
Business response:
Beatrice, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
argh no room service, no taking garbage, inadequate tv channels no desk loud fridge, bright lights in parking lot, loud a/c, difficult access, smoke butt smelly 6 inches from where you slide key to get in hotel, gagged every time I entered hotel, terrible breakfast -coffee and little pastries wrapped in plastic - that's not breakfast
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
They missed my wake up call 2 days in a row! The first time the clerk said she didn't trust the wakeup system so would leave the night clerk a message. The night clerk forgot even though acknowledging that he saw it. The second morning forgotten again with barely an acknowledgement when I mentioned it. As a result I was late for a major meeting and the only reason I was staying there in the first place. Then they charged me for the two days of Internet even after all the hassles
Business response:
Tom, thank you for choosing to stay at our hotel. We would like to extend our sincere apologies for failing to send your wakeup call which caused you to be late to your meeting. We have shared your comments with the team, and we are confident the necessary protocol will be made in order to achieve complete guest satisfaction. Please choose us again so that we can provide you with a much better visit on a future date. Sincerely, Hotel Management
BEDBUG on the PILLOW When pulled sheets back, I found a live Bedbug on the pillowcase. Hotel Manager refused to do anything about it
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Not a fan The room was dirty and the hotel was loud. There was a hair in the bedding and stains on the sheets. Someone's alarm clock went off at 4 AM for an hour.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, Hotel Management
Not What I Expected Pros: Room was clean and sufficient for a place to lay my head. Cons: Breakfast was minimal (granola bar) and coffee, clean towels if I was willing to go downstair, no bed service, not one kitchen item such as pan, plate, fork, nor glassware to go with the full kitchen, guy next door brought in his own sound system including subwoofer. Will not stay here again and will pay the extra bucks next time I am in the area.
Business response:
George, I apologize that our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General... read more
Sleep stealer Made reservation online. Upon arrival to hotel unabe to access. Used phone and greeted by unwelcoming male attendant, he seemed mad that we were there. He states that the computer system will be going down for a audit at 1:00, it was 12:50. While waiting for the computer system he proceeds to tell us what a terrible hotel this is. Stated it was unclean, poor management, and poor corporate. States he would quit the next day. After one hour and forty-five minutes we did get checked into our room. In the morning o... read more
Business response:
Kathryn, please accept my sincere apologies for not living up to your expectations. We strive to provide better hospitality to all of our guests, but we obviously let you down. Our leadership team has spoken with the associates to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, General Manager
Avoid this hotel Hotel was dirty. Room was dirty. There was garbage in hallway. Price was great.
Business response:
Robert, thank you for your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We invite you to come back and validate the changes we will be implementing and to experience the stay yo... read more
Staff needs training on cleaning Staff was ok with exception of night manager. Garbage was constantly overflowing on outside of building. Side door unlocked at night, although had to key in front. Two of three rented rooms were substandard. Window lock broken on main floor, in room and no offer to repair. Fire alarm in room went off for a span of an hour off and on, bathroom was dirty, pull out couch was unusable. We had tonrent a room at another hotel to house the people who were to sleep on that.
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,470 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.