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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jose, we are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant visit, so we apologize for missing the mark. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, General Manager
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Business response:
Robby, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Very basic The hotel is clean but very much on the low-end. Even though it says it provides a continental breakfast it does not. It provides only coffee a couple granola bars and some prepackage muffins. They do not make up your room or provide any kind of maid service unless you're staying more than one week. It has a kitchen but provides no utensils not even a single glass. Would not necessarily recommend unless you're looking for strictly just a room with nothing else.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Krystal, thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Glad it wasn't an extended stay !!!! The room was one first floor between a break room and a utility closet. The room had a terrible smell and when we tried to turn on the TV we found there were no cables or plugs!!! Staff said maintenance had left for the day and they didn't know where to find a power plug. Spend a noisy, smelly night with no TV! Thanks Extended Stay!!
Business response:
George, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We deeply regret the inconvenience caused, and please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Gruesome Business Stay AC unit in initial room was not working, maintenance was extremely rude and did not offer to fix the problem. The front desk was not as accommodating as we would have expected, we were asked to switch rooms in the middle of the night. The vending machine was out of order and all the front desk could offer was tap water :-(. Overall my stay was gruesome and inconvenient while on a business trip, would not recommend ever!!
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here. It is disappointing to read about your experience at our hotel. This is not the impression that we like our guests to leave with. Your concerns have been shared with our department heads to come up with an action plan for better training of our staff. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, General Manager
Hope you are not in a rush! 45 minutes to check in on holiday weekend is ridiculous! This corporation should be ashamed to provide such poor service.
Business response:
Yan, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,470 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.