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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run from this place I am very disappointed. This place was very expensive. There are rips in the furniture, the table had crumbs on it, the ironing board cover has a big hole in it, the headboards has pulls. There is no ice to be found in the building. You would think with a fitness center there would be ice in case someone got hurt. The bed frame was broken. No extra pillows or blankets either. The gentlemen at the desk were very nice when I checked in but I would suggest they wear a uniform or someway to identify that they... read more
Business response:
Dear Sharon,We genuinely regret to learn about the difficulties you faced during your stay, and we appreciate you bringing these matters to our attention. It's disappointing that the condition of the room did not meet the high standards we aim to provide. We understand how frustrating it can be to encounter issues and the lack of basic amenities. Your feedback regarding our team's appearance is also noted, and we will look into how we can improve the visibility of our staff members to ensure guests feel supported. Regarding ... read more
I don’t even know where to begin. When we arrived at the hotel, we were told that our room was given away because they overbooked. After 30 minutes of sitting in the lobby calling other hotels to find somewhere to stay, suddenly there were two rooms available. The hallways and lobby reeked of piss. There was garbage in the hallways. People arguing between the door to a room. When we got into our room the sheets were dirty and covered in black hairs. The furniture was trashed. There was a mark on the door that looked like som... read more
Business response:
Dear Jessica,We are deeply sorry for the distressing experience you had during your stay. This certainly is not the type of service we strive for, and we regret any inconvenience this may have caused. Your feedback is crucial, and we will be addressing these concerns with our team to ensure our property meets the highest standards our guests deserve. We will also take necessary measures to prevent such situations from happening again. We do hope you will stay with us another time so we can provide you with a much more satisf... read more
Worst hotel I ever stayed at. It was the worst hotel room I ever stayed in. There are no ice machines, our room had 2 very uncomfortable queen size beds. When you close the drapes, it blocked the air coming out of the air conditioner so the room became stuffy. They gave you a tiny bottle of shampoo, but no conditioner there weren’t enough towels in the bathroom. There was a full kitchen, but not a single utensil or play or napkin or coffee cup, but they did give me a dish towel. It made no sense.
Business response:
Dear Corrado,We are sorry that your stay did not meet your expectations. We have fully equipped kitchens with full-size refrigerators, including ice trays; therefore, we do not have ice machines, and we hope you will accept our apologies for any inconvenience this has caused you. We also want to let you know that to ensure cleanliness for all our guests; we keep kitchenware and certain amenities at the front desk. Our team is always happy to provide these items upon request. We apologize if this was not communicated clearly ... read more
I will never stay in this hotel again. The first room they gave me had hair all over the bed, sticky floors and the chairs in the room were all scratched up and chewed up-very weird. They changed my room to a room that smelled like smoke even though it was smoke free. Still more hair. It felt unsafe to sleep there. I barely slept. The bed was uncomfortable and you sleep with a thin sheet. Rethink k staying here. I paid $200 for a few hours to sleep there, not worth it. Pay a little extra and stay somewhere clean and safe.
Business response:
Dear Melaine,We're deeply sorry about the disappointing conditions you encountered during your stay. The cleanliness issues and discomfort in both rooms, along with the overall feeling of unease, are very concerning. We take your feedback seriously and will be reviewing these matters with our team to address the problems you mentioned, from housekeeping to room conditions. Your comfort and safety are our priorities, and we will work diligently to improve these areas for future guests. We truly hope this unfortunate situation... read more
Very disappointed The corridors smell very bad and are filthy Lots of hair in the bathroom
Business response:
Dear Daniela,We’re truly sorry about the unpleasant conditions you encountered during your stay. The cleanliness issues you described, particularly in the corridors and bathroom, are far below the standard we strive to maintain. We will address these concerns with our housekeeping team to ensure that the areas you mentioned are thoroughly cleaned and refreshed for future guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
The hotel called 2 hours before check in to cancel. They said they were overbooked.
Business response:
Dear Michele,We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sinc... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.